Jo Ngeke

Responsible for the safety, supervision, and well-being of 20+ individuals in a dynamic environment. Selected as Kindergarten Team Leader, supporting team collaboration, communication, and operational planning. Remain calm and make critical decisions during emergencies and unexpected situations. Build and maintain positive relationships with families, colleagues, and stakeholders through effective communication and service-focused support. Mentor and train new educators by providing coaching, feedback, and professional development. Manage multiple priorities while maintaining a safe, organized, and welcoming environment. Demonstrate professionalism, adaptability, and problem-solving in a fast-paced setting.

Delivered exceptional guest experiences in a fast-paced, high-volume hospitality environment. Provided personalized food and beverage service while maintaining professionalism and attention to detail. Trained and mentored new employees on service standards, guest engagement, and company procedures. Built strong relationships with guests through attentive and consistent customer service. Managed multiple tables and competing priorities while maintaining efficiency and accuracy. Resolved guest concerns professionally and effectively to ensure customer satisfaction. Assisted in maintaining food safety, sanitation, and service standards. Demonstrated teamwork, adaptability, and professionalism under pressure.