Ryan C Masters

Performed cabin safety and customer service duties aboard Airbus A320 and A321 aircraft, supporting safe and on-time operations for Frontier Airlines. Executed all safety procedures, emergency protocols, and in-flight service responsibilities in accordance with FAA Part 121 regulations. Demonstrated adaptability and professionalism in a fast-paced operational environment, managing diverse passenger needs while maintaining compliance, efficiency, and brand standards

Delivered exceptional fine-dining service at Café Testarossa, an upscale Italian restaurant, emphasizing guest engagement, precision, and attention to detail. Maintained thorough knowledge of menu items, daily specials, and wine pairings to guide guests confidently. Consistently balanced high service standards with efficiency during peak service periods, contributing to repeat clientele and positive dining experiences

Led international long-haul cabin operations aboard the Boeing 787, managing and directing a team of up to 10 flight attendants per flight. Held primary responsibility for passenger, crew, and aircraft safety in accordance with FAA Part 91/121 and EASA regulatory requirements. Ensured premium service excellence through oversight of First Class cabin preparation, service execution, and overall passenger comfort.

Served in a dynamic, multi-role capacity at The Blue Fig, performing host, server, food runner, and dessert specialist duties within a high-volume, high-stress service environment. Maintained composure and attention to detail while ensuring consistent quality standards and the delivery of authentic, Lebanese-inspired dishes

Responsible for acquiring in-depth knowledge of client products and services to effectively market and sell offerings. Led the recruitment process by interviewing and selecting prospective sales candidates, onboarding and training new hires, and managing a sales team of up to 15 representatives. Oversaw daily sales operations while driving performance, accountability, and team development

Delivered high-quality service at The British Chip Shop by balancing efficiency, accuracy, and guest engagement in a high-volume setting. Collaborated closely with kitchen and front-of-house staff to ensure smooth operations, timely service, and consistent food quality while maintaining a positive and professional atmosphere.

Oversaw all aspects of restaurant operations, including staff leadership, scheduling, training, and performance management. Maintained responsibility for financial performance through labor control, inventory management, cost containment, and sales growth initiatives. Ensured consistent food quality, guest satisfaction, and compliance with company standards, health regulations, and safety procedures. Led and developed a diverse team while fostering a positive, high-performance work environment.