Clayton Sheppard

CFI: Safety-driven CFI with a 91% first-time checkride pass rate. Experienced in high-density complex airspace with a dedication to safety, checklist discipline, and threat-and-error management. Brings a consistent record of sound aeronautical decision-making and strict adherence to FAA standards. Check Airman: Over 120 hours as a check airman, conducting stage checks and proficiency evaluations while upholding standardized training practices and safety cultures in line with FAA standards. Operations Manager: Ensure all flight operations adhere to FAA regulations and company SOPs. Coach and mentor new instructors, students, and renters to ensure they meet all training requirements, certifications, and flight currency/proficiency required for safe aircraft operation.

Lead physical security and customer support engineering operations for the Americas region with indirect oversight of all global activity and initiatives. Led and developed a team of 15 customer support engineers, who quickly and accurately respond to inquiries received from over 2,000 global operations sites. Collaborated with site leadership, inventory loss prevention associates, and operations managers on new and sustaining projects, capacity and capital planning, customer service growth and strategy, and engineering practices. July 2019 – May 2021: Senior Regional Operations Manager, Americas Region October 2015 – July 2019: Regional Operations Manager, Americas Region September 2013 – October 2015: Operations Manager October 2011 – September 2013: System Administrator and Customer Support Engineer