Luanna Mchugh

Founded and manage a boutique travel company creating bespoke luxury travel worldwide. Design tailor-made itineraries, coordinating luxury hotels, private villas, transfers and exclusive experiences. Manage all aspects of international travel, ensuring seamless, personalised journeys for discerning clients. Build long-term client relationships through exceptional service, discretion and attention to detail. Anticipate client needs and resolve travel changes calmly and efficiently. Draw on extensive first-hand international travel experience, destination knowledge and a passion for luxury hospitality to create authentic, bespoke travel experiences.

Managed residential refurbishment projects, coordinating contractors, budgets and project delivery from concept to completion. Oversaw quality, timelines and practical problem-solving to ensure projects were completed to exceptionally high standards. Maintained strong relationships with contractors and suppliers to ensure efficient project coordination and successful outcomes. Successfully managed the refurbishment and presentation of a private residence featured as The Sunday Times 'House of the Week', reflecting outstanding organisation, attention to detail and high-quality execution.

Founded and operated a successful luxury beauty and wellness business. Recruited, trained and managed a team of six staff. Built a loyal premium client base through trust, professionalism and exceptional personal service. Managed suppliers, stock, budgets, appointments and all aspects of daily operations. Developed a strong reputation for high standards, innovation and client care. Featured in Vogue, Tatler and Harper's Bazaar.

Delivered exceptional First & Business Class service to premium and UHNW clientele on long-haul international flights. Provided personalised, discreet service while anticipating passenger needs and ensuring a seamless luxury travel experience. Worked confidently across international routes, time zones and demanding travel schedules with professionalism and adaptability. Managed complex situations calmly while maintaining the highest standards of presentation, attention to detail and customer care.

Delivered frontline customer service in a busy airport environment. Resolved passenger issues calmly and confidently in a fast-paced operational setting. Coordinated with operational departments to ensure smooth passenger journeys and efficient service.