Tonille Lester

Support C-suite executives while maintaining confidentiality and meeting exceptional service standards Anticipate executive travel needs and respond quickly and efficiently to changing operational requirements Implement SMS and emergency protocols in accordance with FARs and company standards while coordinating with flight crews, emergency preparedness, ensuring aircraft readiness, securing catering, inventory and cabin requirements.

Client Services Representative: Oct 2025 - Present Monitor active NOTAMs, TFRs, aircraft status, operational changes and flight activity for an average of 4-8 daily charter operations across 6 aircraft and 24 crew members. Collaborate with internal aviation teams and external service providers to resolve operational challenges, develop efficient solutions and maintain continuity of charter flight operations and customer satisfaction. Utilize JetInsight and PFM workflows for flight following, schedule management, FBO logistics and trip coordination (FBO services and fees, TSA screening, manifest updates, crew data, post flight reports, etc.) Maintain FAA Regulatory Compliance and strict passenger manifest oversight across TSA Secure Flight and international eAPIS protocols. Coordinate passenger and crew trip logistics (ground transportation, baggage handling, catering, etc.) Apply SMS to identify and mitigate risks and audit crew duty limitations, rest requirements, and IRROPS. Monitor written passenger feedback and in app ratings to ensure client retention and satisfaction. Cabin Attendant: April 2023 - Present Executed cabin safety and security protocols onboard corporate aircraft in strict accordance with FAA, ICAO, and IS-BAO standards and regulations. Conducted rigorous pre-flight inspections of safety, emergency, and galley equipment to ensure total aircraft readiness and trip compliance. Applied Crew Resource Management (CRM) principles with flight crews and ground personnel. Delivered discreet, bespoke inflight service to part 135 clients and part 91K fractional owners. Service included: menu planning, sourcing catering, aesthetic plating, wine selection/ pairing, decor selection, bed making, managing inventory, cabin prep, etc. Nanny and concierge services and light pet care as needed. Ground operational duties including, communicating with third party vendors, ordering fuel, potable water and lavatory service and securing ground transportation for passengers and crew including emergency medical assistance for passengers needing aide to board and exit aircraft Oversaw financial and inventory metrics, managing stockrooms, tracking supplies, and sourcing service needs within budget constraints.

Supported domestic and international flight operations while maintaining operational readiness and excellent inflight cabin service. Coordinated trip logistics for crew including hotel accommodations, ground transportation, ground handling, catering and aircraft specific requirements.

Served as Lead Flight Attendant and concierge providing customized inflight service for VIP clients Direct report for Flight Attendant Crew. Managed Flight Attendant crew scheduling, onboarding, orientation and operational readiness. Supported talent acquisition and inflight training, while balancing staffing requirements with operational efficiency and aligning team performance with demanding client expectations. Executed key SMS and company policies- mitigating inflight risks and ensuring strict compliance with FARs