Matan Chen

Life-saving missions in mountainous terrain and complex airspace, requiring precision flying and decision-making under high-pressure conditions. In October 2024, I was honored to be named the program’s Crew Member of the Year, a recognition that reflects my commitment to safety, teamwork, and operational excellence.

Operated scheduled passenger flights as a Captain in accordance with FAA Part 135 regulations, ensuring safety, efficiency, and on-time performance, in both multi-crew and single-pilot environments.

Captain and FAA-approved Part 135 Check Airman. My responsibilities included conducting training flights, Part 135 check rides, and mentoring new hires to ensure adherence to company SOPs and safety standards.

Managed daily office operations, including scheduling, workflow, and administrative support. Supervised a call center team, ensuring high-quality customer service and professional handling of inbound/outbound calls. Trained, coached, and evaluated staff to maintain performance and service standards. Oversaw lead management, appointment setting, and coordination between sales, project managers, and field crews.

Led a large team of call center representatives handling sales, service, and claims support for insurance customers. Monitored daily operations to ensure compliance with company policies, service standards, and regulatory requirements. Implemented training programs to improve sales techniques, product knowledge, and customer care. Analyzed KPIs such as call volume, conversion rates, and customer satisfaction, using insights to optimize performance.