Theresa Hershkowitz

Provide customer service by handling ticketing, baggage check in, baggage claims, reservations, information inquiries, and resolving complaints and problems. Training of new hires in company procedures.

Ensure the satisfaction of customers at all times. Answer questions from customers regarding deliveries, tracking inquiries, and products and services offered by the USPS. Resolving complaints from customers who come in to the lobby. Assisting customers and answering questions in preparation of letters and packages for mailing.

Catering Representative/Inflight Concierge: Work on high-profile customer flights including professional athletic organizations, Presidential campaigns, the White House press corps, professional entertainers, and foreign dignitaries. Responsibilities include creating and implementing the food service menu; coordinating the preparation and delivery of food from kitchens, caterers, and restaurants; preparing the aircraft for food service; supervising the in-flight service, including cooking and/or plating meals; managing budgetary requirements; acting as the liaison between client, ground handlers, company, and flight crew; coordinating and supervising the catering and the de-catering of the aircraft; inventorying and maintaining catering supplies and equipment. Flight Attendant: Ensure flight operations are compliant with all FAR's, internal policy, and internal procedures while providing for the safety, comfort, and enjoyment of the passengers.

Bookkeeper: Responsible for the timely processing of the company's payables and receivables, 401(k) administration, and payroll processing. Supervisor: Responsible for ensuring the accuracy and efficiency of second-shift employees' medical claim cash posting and billing. (1997-2004) Trainer: Responsible for teaching new hires the intricacies of medical claim cash processing and the use of industry-specific computer programs and software. Office manager: Responsible for ordering and maintaining the office resources necessary for employees to work in an efficient manner and for the negotiation with outside vendors for the delivery of such resources.

Provide professional scoping and proofreading services to court reporters located in Broward County. Services include: preparation of deposition transcripts from court reporter notes, reviewing transcripts and video depositions to ensure court reporters' writing accuracy, grammatical usage, and terminology.