anna shishkova

Deliver passenger safety and customer service across 10,000+ flight hours on Boeing aircraft in a fast-paced commercial aviation environment. Maintain a calm, welcoming cabin while prioritizing security, comfort, service consistency, and passenger satisfaction. Respond to medical events, onboard emergencies, irregular operations, and challenging passenger situations with composure and sound judgment. Perform inflight service while coordinating closely with flight crews and adapting quickly to changing schedules, passenger needs, and operational demands.

Led branch operations, team performance, training, and service standards in a client-facing financial environment. Analyzed business procedures and supported audit objectives while maintaining accuracy, confidentiality, and professional client care.

Advised clients on financial services and managed banking relationships with a consultative, service-oriented approach. Originated and refinanced auto, mortgage, HELOC, and personal loans while balancing customer service, lending, and sales responsibilities.