Sofia Hietamaki

Deliver premium customer service to international passengers, ensuring safety, comfort, and a high-quality onboard experience. Handle diverse customer needs and resolve issues calmly in a fast-paced environment.

Supported daily planning, scheduling, errands, and logistics while assisting with household organisation and event coordination.

Coordinated international employee events, logistics, and catering while ensuring smooth execution across locations.

Managed a portfolio of corporate clients and coordinated healthcare insurance renewals.

Provided travel coordination support, managed bookings, and handled administrative tasks.

Customer service, retail support, and daily store operations.

Built and organised a new office space from the ground up, coordinating furniture, equipment and suppliers. Managed appointments, reservations and day-to-day personal logistics. Coordinated events, restaurants, venues and operational arrangements. Solved ad hoc requests in a fast-moving environment, balancing multiple priorities. Worked with confidential information and external vendors.

Completed multiple contract assignments through recruitment agency Eilakaisla, providing office operations, workplace coordination, and administrative support across a range of organisations. Quickly adapted to new environments, delivering reliable support with minimal onboarding. Quickly integrated into new teams, systems and ways of working. Coordinated meetings, visitors, catering and day-to-day office operations. Supported managers and cross-functional teams with administrative and operational activities. Handled confidential information with professionalism and discretion. Built a reputation for reliability, flexibility and delivering high-quality support across diverse client environments.