Ruy Aquino

Oversee strategic business growth, key client relationships, partnerships, and service expansion across Tennessee and regional US markets as Founder and Business Development Lead. Direct commercial operations and present advanced technical service capabilities for high-profile industrial and infrastructure projects.

Drove corporate client acquisition, managed contract negotiations, and delivered high-standard client relations across domestic markets.

Delivered impeccable onboard safety, security, and passenger service as an integral member of the Cabin Crew Flying Department on ultra-long-haul and regional routes. Spent 3 years providing bespoke, white-glove hospitality in First and Business Class cabins, and 1 year leading service standards in Economy Class. Awarded a formal Letter of Appreciation (Nov 2015) following distinguished passenger commendations for exceptional crisis management and attentive care on flight QR721 from Doha to Chicago. Rigorously executed emergency evacuation protocols, cabin security checks, and medical response procedures under high-pressure environments.

Provided elite guest services for international travelers, ensuring seamless coordination between ground operations and cabin teams. Completed advanced training in ground procedures, departure control systems (DCS), security awareness, and complex travel document verification.

Facilitated smooth passenger processing at check-in counters, boarding gates, and transfer desks, maintaining stringent baggage and documentation compliance. Upheld Dubai Airport's strict standard operating procedures to guarantee timely departures and optimal passenger satisfaction.

Supervised customer service teams, managed client escalations, and directed retail sales operations exceeding regional performance targets. Awarded Salesperson of the Year (2004) at FIAT for exceptional client relationship management and communication skills.