Luisa Ramos

Delivered exceptional guest experiences across two luxury short- term rental condos, consistently achieving and maintaining perfect 10/10 ratings on Bookings.com across 300+ stays (portfolio available upon request). Handled all guest communications, personalized touches (including floral arrangement and handwritten welcome notes), property maintenance coordination, and issue resolution to ensure 5-star standards. Currently managed by a third-party team, allowing full focus on client-facing roles while upholding portfolio excellence. Specific property details and performance reports available upon request.

Coordinated and executed high profile fashion events, managing logistics, VIP guest experiences, vendor coordination, and on site operations in fast paced environments. Delivered personalized hospitality, vendor coordination, and seasonal on- site operations in fast paced environments.

• Broad international flying experience spanning diverse cultures, customs, and operational protocols across global markets • Sourced and managed all catering and provisioning needs, coordinating with vendors and ground teams to ensure impeccable, on-time delivery for each departure. • Execute full cabin service from pre-flight preparation through arrival, including bed-making, meal presentation, and attentive care

• Served as a personal assistant, ground support, and cabin attendant on a G550 Part 91 account • Ensured uninterrupted service excellence amid dynamic itineraries and last-minute changes, including sourcing alternate aircraft when the primary jet was grounded for maintenance or refurbishment • Contributed to cabin interior redesign and exterior paint scheme selections, collaborating directly with Gulfstream facilities on materials, finishes, and layout

• Developed and executed sales strategies, resulting in a 25% increase in annual revenue. Managed a portfolio of 50+ clients, achieving a 95% customer retention rate. • Conducted market research to identify new business opportunities and target prospects.