Kody Epperson

Directed the deployment and configuration lifecycle for core operational platforms, including Point of Sale (InfoGenesis), Mobile Ordering (Agilysys OnDemand), and Label Printing (Date Code Genie) systems. Managed strategic initiatives by collaborating with outside vendors on system upgrades and new platform implementations. Conducted user needs analysis and evaluated system requirements to deliver solutions that align with overall business strategies. Functioned as a Level 4 subject matter expert, interfacing with corporate and field staff to triage complex system issues and ensure achievement of key performance indicators (KPIs).

Directed the comprehensive management of the Viking Squadron's vehicle fleet and transportation assets, ensuring 100% operational readiness for time-sensitive missions and training exercises. Developed and executed logistics plans for coordinating the movement of personnel and equipment, leveraging project management methodologies to ensure cross-functional collaboration and resource optimization. Instituted and maintained an auditable record-keeping system for all unit vehicles, guaranteeing full compliance with organizational regulations and effectively mitigating operational risk. Acted as the primary point of contact and subject matter expert for all transportation and logistics concerns, facilitating clear communication between squadron leadership and external stakeholders.

Managed cross-functional implementation of Dell's Managed Device Lifecycle Services program, Dell Lifecycle Hub, including over $100mm in global Managed Services deals this year both on time and under budget across 113 countries for 11 of the current Fortune 100 companies. Traveled globally in pre-sales engagements presenting alongside Solution Architects to define SOW scope and build confidence and value for customer stakeholders. Collaborated with multiple global customers undergoing restructuring to develop a fully functional IT program. Successfully transitioned these customers from outdated practices to a modernized solution leveraging ServiceNow. Analyzed customer's existing policies, processes, and practices. Made recommendations to mature the IT program, assess risks, and address gaps when going through major IT program changes during mergers, acquisitions, and divestitures. Identified and implemented continual process improvements and operational efficiencies. Developed comprehensive project plans encompassing all stages of the project life cycle composed of complex multi-vendor solutions and integrations across multiple towers including Microsoft Intune/Autopilot, ServiceNow, Eracent, Procurement, Service Desk, and Hardware/Software Asset Management. Managed internal and assisted in scheduling external implementations and updates to ensure minimal disruption and positive end-user experience during data migrations, updates, and process changes. Established and maintained strong communication channels with end customers and Dell partner organizations utilizing Office 365, Microsoft Project, JIRA, SharePoint, Visio, and Smartsheet for project tracking. Created and presented project status and ongoing reporting based on contractual SLA and KPI. Recognized and capitalized on potential sales opportunities, crafting tailored change orders to augment revenue generation and align with customer objectives. Proactively maintained proficiency in the latest product portfolio, leveraging this knowledge to enhance customer engagement, drive value creation, and foster ongoing loyalty.

Analyzed customer's existing policies, processes, and practices. Made recommendations to mature the ITAM Program and address gaps. Tracked assets throughout their lifecycle. Investigated and resolved discrepancies to maintain data integrity within customer's AMDB/CMDB. Identified and implemented continual process improvements and operational efficiencies. Scheduled and managed device upgrade and refresh cycles. Utilized ServiceNow, BigFix, Eracent, and Motorola MDM for asset tracking and reporting. Supports the asset management life cycle of information technology hardware and/or software assets throughout the organization. Utilized asset discovery data to compare and report against current inventory data. Implemented processes for IT Asset Disposition, Recovery, Recycle, and Resale based upon lease and warranty end dates.

Led and mentored a team of warehouse associates, driving productivity and ensuring on-time order fulfillment while maintaining high safety and quality control standards. Optimized and implemented process improvements to streamline operations, reduce costs, and ensure the smooth flow of goods. Managed all logistics activities, including manufacturing line communications, storage, inventory control, shipping, and accurate record keeping, while ensuring compliance with safety regulations.

Researched potential government contract opportunities which Epp-Tec could bid and fulfill. Assisted in hiring and interviewing potential employees to fulfill positions located in various parts of the country. Met with DoD stakeholders to ensure customers' needs are exceeded, deadlines were met, overhead costs were kept low. Completed employee performance reviews.