Vera Odenbrett

Maintained cleanliness and organization of the kitchen area, adhering to health and safety regulations. Oversaw food plating presentation to ensure visually appealing dishes that met customer expectations. Collaborated with front-of-house staff to address customer dietary restrictions or special requests effectively. Served as a liaison between the kitchen staff and management team regarding any issues or concerns.

Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence. Developed and implemented efficient filing systems to improve document organization, and retrieval. Implemented new software systems for project management, resulting in improved team collaboration, and productivity. Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc.

Assisted in the supervision and oversight of business operations. Provided customers expertise in printing, signs and graphics, and shipping product lines. Created training materials and conducted training sessions for new hires on company policies and procedures. Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage. Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction.

Safely and efficiently delivered and collected U.S. Mail. Handled confidential or sensitive information with the utmost discretion, and maintained strict confidentiality protocols. Resolved customer inquiries regarding lost or misdirected mail in a professional and efficient manner. Delivered and collected packages along routes in rural areas during weekdays, weekends. and holidays.

Represented and lead the nine community colleges in the San Diego & Imperial counties. Served as a voting member on the State Board of Directors & filled all vacant positions on the Regional Board. Maintained constant communication and collaborate with the ten Community Colleges in the San Diego & Imperial counties. Held meetings, submited public reports to the state, and participated in state committees as a region representative. Organized advocacy events and lead the region in legislative efforts.

Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times. Supervised and trained a team of employees, providing guidance and support to maximize productivity. Collaborated with cross-functional teams to identify areas of improvement, and develop targeted training initiatives. Demonstrated expertise in handling difficult customers & challenging situations through real-life examples.