Kermit D Obeng

• Provide flight training to students from ACE • Brief and debrief with student pilots on all flights providing constructive criticism and positive feedback • Schedule proper and adequate lessons for each student to properly develop their flying skills • Demonstrate excellent communication skills in the air and on the ground with students, ATC and other pilots • Motivate students to keep studying and chair-fly all maneuvers and procedures

•Provide support in all areas of Pilot Crew Resources including administration of vacation bidding, return to work, retirements and new hire processing •Assist with advance entitlement awards, crew bid packages and pilot schedule corrections •Maintain and update DBMS data and personnel files •Provide customer service to pilots, Chief Pilot Offices, Labor Relations and ALPA by responding to inquiries sent through Crew Resources inbox •Execute monthly pay protection reports for payroll

•Scheduled and coordinated the tasks and assignments of up to 20 Customer Service Agents •Served as subject matter expert of Delta’s policies and procedures •Coordinated and monitored all aspects of the operation including irregular operations •Managed all aspects of customer service, passenger handling and conflict resolution •Communicated complex information in oral and written form to all levels of management •Accountable for on time (D-0) performance •Managed multiple shifting priorities