Heather Hicks

Organize and facilitate small events for women, fostering community and connection through structured activities and discussions.

Successfully recruit and screen host families for international exchange students. Conduct comprehensive orientations for host families and students to ensure a smooth transition. Provide ongoing mentorship and support to international students throughout their stay.

Managed the needs of Platinum Elite Members, ensuring an exclusive and high-quality experience. Maintained a clean and fully stocked lounge environment, contributing to a "home away from home" atmosphere for members. Supported hotel operations by working as a server and assisting with large banquets during staffing shortages. Assisted with training new servers to maintain high standards of service.

Greeted and oriented new members, serving as a primary point of contact for concierge services. Managed event logistics and coordinated memberships for a large community. Oversaw the training of new employees.

Executed event and portrait photography for a diverse range of clients. Utilized Adobe Photoshop and Lightroom for professional photo editing and delivery. Built and maintained a portfolio that attracted repeat business and generated organic social media promotion from satisfied clients.

Attended to the needs of diamond members, providing attentive and personalized service. Maintained cleanliness and inventory of the executive lounge. Trained new attendants, ensuring a seamless onboarding process.

Provided exceptional customer service, managing member sign-ins, phone inquiries, and order processing. Maintained a neat and professional working space.

Served as a Gate and Baggage Claim Agent, ensuring smooth passenger flow and baggage handling.

Managed a 50-passenger plane as the sole flight attendant, excelling at de-escalating difficult situations. Received consistent compliments from passengers on professionalism and service.

Cultivated a loyal client base, attracting new clients who became repeat customers. Relied upon to interview and train new massage therapists, raising the standard for professionalism and customer service.