Eliana Perry

Contact Customer Airlines to provide aircraft maintenance data request. Proof incoming data and summarize for building Aircraft Lease Profiles. Maintain Aircraft Portfolio Review List for monthly status meetings. Review, Edit, and Process final aircraft profiles for Year End Report.

Provided safety instructions to passengers prior to takeoff and landing. Responded to medical emergencies as needed during flight. Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols. Performed pre-flight cabin safety inspection before each flight. Provided assistance to disabled passengers when necessary. Adhered to company policies regarding security measures and protocol. Anticipated needs of passengers to enhance comfort and promote enjoyable flight. Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures. Demonstrated safety equipment and procedures to meet FAA guidelines.

Coordinated banquet operations to ensure quality standards were met. Provided leadership to staff to maintain a high level of customer satisfaction. Ensured proper setup/tear down of banquet areas before/after functions. Resolved complaints from guests regarding services provided at banquets.