Jaice Pullathil

Delivered catering orders to clients promptly and professionally, ensuring all items arrived on time and in perfect condition. Provided excellent customer service during deliveries, addressing any issues or special requests to ensure client satisfaction. Coordinated with kitchen staff to ensure all catering orders were accurately packaged according to customer specifications. Managed delivery schedules with a customer-first approach, optimizing route efficiency and ensuring all orders arrived on time. Maintained proper handling and transportation of food items, following food safety and hygiene regulations to ensure quality.

Safely and efficiently operate a general aviation aircraft throughout the Southeast United States under Part 91. Completed a checkout for advanced avionics, aircraft systems, emergency procedures, and performance calculations. Conduct local/long-distance flights with other EnvySky pilots. Serve as a safety pilot and help facilitate learning opportunities. Coordinate with fixed-based operators for parking, fuel, and ground services to streamline departures and arrival logistics. Liaise with and assist technicians from EnvySky Time Building during routine/unscheduled maintenance and inspections. Gained experience operating in a simulated crew environment with an emphasis on CRM, checklist usage, and planning.

Completed Commercial Pilot Airplane Multiengine Land rating at Manassas, VA location while operating a PA-44 Seminole. Completed Private Pilot through Commercial Pilot Airplane Single Engine Land ratings at Richmond, VA location. Flew around adverse weather systems and hazardous terrain/high-density altitude airports with a focus on operational safety. Operated Technically Advanced Aircraft (TAA) equipped with glass primary flight multifunction displays & two-axis autopilot.

Handled customer interactions professionally, addressing concerns and answering questions, while supporting daily operations. Maintained in-depth knowledge of store products and promotions to provide accurate recommendations and boost sales. Processed transactions efficiently and accurately using a Point-of-Sale (POS) system, including cash and credit transactions. Resolved customer complaints and inquiries promptly, ensuring high customer satisfaction and retention. Restocked shelves, organized product displays, and ensured the store environment was clean, safe, and well-organized.