Astrid Handling

Developed a cabin-crew performance system with key metrics, incentives, coaching, and disciplinary processes. Led crews with a focus on safety, service, and compliance. Represented leadership in cross-functional meetings and training. Drove service and experience improvements. Managed HR functions, including reviews, probation and sensitive cases. Ensured service aligned with brand standards.

- Develop and conduct initial and recurrent training for cabin crew in Aeronautical First Aid, and Safety and Emergency procedures in accordance with national and international regulations. - Line training for cabin crew, conducting coaching and check flights throughout the network.

- Led premium cabin operations and managed cabin crew teams to deliver personalized, high-end service aligned with luxury brand standards. - Responsible for in-flight safety and regulatory compliance, managing emergency procedures, incident reporting, and crew performance to uphold the highest operational standards.

– Delivered exceptional customer service by anticipating individual needs, resolving issues with professionalism, and consistently exceeding expectations in a luxury, multicultural environment. – Ensured full compliance with safety, security, and emergency procedures while maintaining up-to-date knowledge of first aid and regulatory standards.