Evan Hoover

Guided groups of 2-12 customers on scenic tours of the Naples Canals in Long Beach, CA. Ensured the safety of customers of all ages by implementing safety protocols, giving safety briefings, and making time critical safety focused decisions throughout the tours. Proficient in customer interactions and multi-tasking those interactions with my role as the captain of the gondola.

Collaborated with the lead events manager to plan and execute weekly corporate events for staff members and clients. Developed and implemented strategies to overcome language barriers and facilitate communication between myself and clients, improving service efficiency in daily operations. Utilized Notion to streamline communication and improve response times for customer inquiries.

Led a small staff, of up to 5 members, by assigning daily tasks, reported cash collections, and oversaw store opening and closing operations to maintain efficient service during peak hours.