Ishan Herath

• Served as Second-in-Command on scheduled passenger operations aboard Embraer 175 aircraft. • Assisted the Captain in the safe and efficient conduct of domestic and international flights. • Performed flight planning, aircraft inspections, and performance calculations. • Maintained compliance with FAA regulations, company policies, and standard operating procedures. • Managed ATC communications and monitored aircraft systems during all phases of flight. • Applied strong Crew Resource Management (CRM), situational awareness, and decision-making skills.

• Assisted the Captain in the safe operation of domestic and international passenger flights. • Conducted pre-flight planning, aircraft inspections, and performance calculations. • Maintained compliance with FAA regulations and company SOPs. • Managed ATC communications and monitored aircraft systems. • Demonstrated strong CRM, teamwork, and decision-making skills in a multi-crew environment.

• Provided flight and ground instruction to student pilots pursuing Private, Commercial, and Instrument ratings. • Delivered over 1,300 hours of dual flight instruction in accordance with FAA regulations and training standards. • Conducted pre-flight briefings, post-flight evaluations, and student progress assessments. • Taught instrument procedures, IFR regulations, navigation systems, and approach operations as a CFII. • Prepared students for FAA knowledge tests, practical tests, and checkrides. • Emphasized aeronautical decision-making, risk management, and flight safety. • Maintained accurate training records and ensured compliance with FAA requirements. • Developed strong communication, leadership, and mentoring skills while training pilots in both VFR and IFR environments.

• Processed cash, credit, and debit transactions accurately while providing excellent customer service. • Assisted customers with fuel purchases, merchandise sales, lottery transactions, and general inquiries. • Performed opening and closing duties, balanced cash registers, and prepared daily shift reports. • Stocked shelves, coolers, and displays to maintain product availability and store presentation. • Monitored inventory, checked product expiration dates, and assisted with receiving deliveries. • Maintained a clean, safe, and organized store environment in compliance with company standards. • Monitored fuel pump operations and reported maintenance or equipment issues as required. • Demonstrated strong multitasking, communication, and problem-solving skills in a fast-paced environment. • Worked effectively with team members to ensure smooth daily operations and customer satisfaction.

• Managed daily operations of a convenience store, ensuring efficient and profitable performance. • Supervised staff, prepared work schedules, and provided training to maintain high customer service standards. • Processed cash, credit, and debit transactions accurately while handling customer inquiries and resolving issues. • Performed cash management duties, including register balancing, deposits, and daily sales reporting. • Monitored inventory levels, ordered merchandise, and coordinated receiving and stocking activities. • Maintained store appearance, cleanliness, and compliance with company policies and safety regulations. • Managed product displays, pricing updates, and promotional activities to maximize sales. • Ensured adequate stock levels by monitoring inventory and minimizing product shortages. • Built positive customer relationships through excellent service and effective communication. • Collaborated with management and team members to achieve sales goals and maintain smooth store operations.

• Served as Passenger Services Officer and Cargo Services Officer with SriLankan Airlines, supporting passenger and cargo operations in an international airport environment. • Performed passenger check-in, boarding assistance, travel document verification, and passport/visa compliance checks. • Assisted special needs passengers and ensured high standards of customer service and operational efficiency. • Coordinated with airline operations, ATC, and airport departments to support on-time flight departures and safe aircraft turnaround. • Managed import and export cargo acceptance in compliance with airline and regulatory requirements. • Conducted load planning and load mastering to ensure safe aircraft weight and balance distribution. • Built and secured cargo on Unit Load Devices (ULDs), ensuring proper documentation and handling procedures. • Certified in Dangerous Goods Regulations (DGR) with experience in the acceptance, handling, and processing of hazardous cargo in accordance with IATA standards. • Maintained strict compliance with safety regulations, operational procedures, and quality standards. • Demonstrated strong teamwork, communication, problem-solving, and attention-to-detail skills in a fast-paced aviation environment.