Kelly Mergen

Lead quality control and Required Inspection Item (RII) program activities supporting helicopter operations and assist with development of maintenance procedures for both 9-or-less and 10-or-more operations. Develop maintenance training infrastructure, including curriculum, exit exams, recurrent distance-learning content, and personnel records tracking systems to improve compliance and standardization. Support development of vendor and contract maintenance audit procedures and provide field maintenance and inspection support across fix and rotary wing aircraft. Coordinate tooling, parts accountability, work packages, and flight crew interface while driving actions that improve aircraft availability, resource utilization, and execution in field environments.

Led a team of maintenance technicians in planning and executing maintenance tasks of a fleet of diverse aircraft. Ensured compliance with all regulatory requirements and safety standards during maintenance operations. Implemented cost-effective maintenance strategies to optimize fleet performance and minimize downtime. Collaborated with cross-functional teams to streamline maintenance processes and enhance operational efficiency; provided technical expertise and guidance to resolve complex maintenance issues and ensure airworthiness.

Responsible for the safe, efficient, and productive upkeep of company aircraft. Perform maintenance planning and immediate maintenance task management promptly and effectively. Oversee maintenance-related tasks on company aircraft and ensure the company conducts its business to the highest standards possible. Ensure maintenance and administrative tasks are handled professionally and add maximum value to the organization while supporting hangar and field operations.

Hold full responsibility for establishing workflow schedules using capacity planning and priorities for work cells to meet the organization's overall goals by utilizing inventory information and production rates. Correctly assess whether required parts can be issued from Inventory, should be manufactured in-house, or sub-contracted to outside vendors. Confer with department supervisors and other personnel to assess progress and discuss needed changes. Oversee the preparation and delivery of detailed work packages, including required drawings, production instructions, inspection requirements, FAA Form 337, and routed with completion dates.

Maintained and repaired aircraft components, including but not limited to flight controls, engines, hydraulics, pneumatics, fuel systems, and mechanical parts, and applied technical knowledge ofairframe and power plant systems in determining equipment malfunctions. Performed 100-hour, progressive, isochronal, phase, periodic, and other hourly or calendar inspections; examined engines for oil leaks and listenedto operating engines to detect and diagnose malfunctions. Inspected jet engines and components for cracks, corrosion, foreign object damage, burned areas, distortions, security, warping, wear, and missing segments.Replaced and repaired damaged parts and used hand tools, gauges, and test equipment. Troubleshoot malfunctions in aircraft structure, landing gear, flight surfaces and controls, anti-icing, pneudraulic systems, engines, auxiliary power unit, and ventilation and heating systems.