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Assisting students in their goals of achieving private and commercial pilot ratings Providing ground and flight instruction on the theoretical and practical knowledge and skills of flying Exercising skills in multitasking, and crew management while engaging with customers and providing excellent customer service.

Responsible for the accurate recording of financial transactions Process and deliver invoices from the maintenance department Utilizes diverse aviation knowledge to assist customers through in-person, phone, and written communication Lead team of 15+ flight instructors and support staff to ensure flight school operation alignment with FAA 14 CFR Part 61

Coordinate the repair and servicing of medical units Assists in the inspection and quality control of units Collaborate with technicians & production staff Invoice and record payment via Quickbooks Negotiate and consult with difficult customers

Scheduled flights and ticketing of passengers Resolved customer issues/needs tactically and with care Assisted in office managerial responsibilities

Maintained compliance with company policies and standards regarding sanitation, food safety, and quality Trained incoming staff regarding the restaurant's procedures and practices Collaborated directly with floor and kitchen staff members Leveraged effective management skills to ensure the efficient use of human resources