Henry Leduc

Supports flight operations for a private aviation company operating a five-aircraft VVIP fleet (Boeing BBJ MAX 8, Gulfstream G650ER x3, Pilatus PC-12) based at KNUQ. Coordinates domestic and international trip logistics for principal-level travelers with a high degree of discretion and operational precision. Managed end-to-end trip coordination including international routing, overflight/landing permits, crew scheduling, ground handling, and passenger itineraries for VVIP operations across North America, Europe, and beyond. Coordinated with international trip support partners for transatlantic and CARICOM operations, including manifest preparation, customs documentation, and regulatory compliance. Developed and maintained a live operational passdown document tracking fleet status, crew assignments, pending actions, and active trip logistics across all aircraft. Orchestrated crew and passenger ground logistics including FBO coordination, hotel procurement, and chauffeured ground transport via national vendor network. Liaised with principal staff and external coordinators to manage time-sensitive schedule changes, charter sourcing, and aircraft positioning decisions. Oversaw aircraft insurance documentation, CBP coordination, and airport-specific operational requirements at restricted and international facilities.

Founded and leads a veteran-owned residential contracting company. Built company from startup to $1.8M+ lifetime revenue through Q1 2026, scaling operations through structured systems, subcontractor management, and production control infrastructure. Instituted a Quality Control Program resulting in a 4.8/5.0 customer rating and 32% repeat/referral rate. Secured SDVOSB (Service-Disabled Veteran-Owned Small Business) certification. Negotiated vendor contracts and managed multi-vendor production relationships across concurrent active projects.

Led operational strategy and team performance for an industry-leading international trip support provider serving VVIP operators worldwide. Directed the full operations team across planning, dispatch, and client coordination functions. Designed and implemented operational strategies, plans, and procedures to achieve company strategic and performance objectives. Established Quality Control Management Team and launched a Process Review Team to systematically identify and improve operational workflows. Led team performance through goal-setting, performance evaluation, training, and professional development — building a culture of precision and accountability. Managed relationships with clients, partners, and vendors; oversaw departmental quality assurance and continuous improvement programs. Recruited, trained, supervised, and evaluated operations staff across a high-tempo, zero-error environment.

Oversaw all operational procedures and day-to-day activities. Responsible for executing both long-term and short-term organizational plans while maintaining the highest standards for VVIP client operations. Developed trip checklists integrated into the operations workflow for both Part 91 and 121/135 operations. Built and launched the flight planning team, significantly reducing routing and flight planning discrepancies. Developed a flight watch procedure ensuring all parties were advised of aircraft movements and all services confirmed prior to arrival. Implemented updated duty day guidelines and communicated changes across all supported flight department groups.

Managed the UAS VIP Accounts Team and built the operations/dispatch training program from the ground up. Led department's transition to a new scheduling system (TMSe) in under one month with zero client disruption.

FAA-licensed dispatcher for a Fortune 500, IS-BAO Stage III certified corporate flight department operating a multi-aircraft fleet for C-suite principals. Held full operational authority over dispatch, crew scheduling, international flight planning, maintenance coordination, safety programs, and budget oversight. Key contributor to securing IBAC IS-BAO Stage 3 Certification on the first attempt in 2010 and recertification in 2013. Developed an in-house Flight Risk Assessment Tool (FRAT) in partnership with AR/GUS; co-authored the department's Safety Management System (SMS) framework. Supervised crew scheduling to ensure full compliance with company and FAA regulations governing currency, flight time, and duty limitations. Coordinated scheduled and unscheduled aircraft maintenance with the maintenance department manager; monitored aircraft status and airworthiness across the fleet. Led complete transition of international services to Universal Weather, improving trip coordination and oversight while significantly reducing costs. Jointly responsible for flight and fuel planning with the PIC; advance fuel planning and strategic fuel procurement saved Texas Instruments over one million dollars across three years. Responsible for budget forecasting and development for the department's major variable cost areas; reviewed operational expenditures and coordinated adjustments with corporate finance throughout the year. Negotiated national fuel pricing agreements with two major FBO networks (Signature and Landmark), securing optimal pricing for the flight department. Established in-house processing of TSA eAPIS submissions; maintained CBP decals and overflight exemptions for all company aircraft. Developed a formal Dispatch/Admin Training Plan benchmarked against NBAA standards and comparable high-level flight departments. Developed and maintained security policies and procedures; jointly determined security requirements with the PIC for all trips including international destinations. Session speaker at NBAA National Convention 2011 and Schedulers & Dispatchers Conference 2012. Safety Committee Member (2009-2016); TCAS (North Texas Schedulers & Dispatchers Group) Vice President (2009-2013).

Supported corporate operators, government entities, and commercial charter operators in planning and executing domestic and international air travel — permits, handling, routing, refueling, and auxiliary trip services. Collaborated with operator dispatch and flight crews on all aspects of trip planning — routing, permits, ground handling, fuel, customs, and APIS — for domestic and international operations. Coordinated worldwide ground handling; ensured handlers were fully briefed and all credit facilities and confirmations were in place prior to departure. Managed crew and passenger logistics including catering, ground transportation, and hotel accommodations for VIP operations. Arranged overflight and landing permissions worldwide; coordinated airport and airway slots with extensive SSIM format experience. Designated as one of a select few Final Delivery Checkers for operational briefs; consistently resolved complex last-minute operational issues under pressure.

Nine-year career spanning aviation maintenance operations, program management, and leadership across multiple commands and international assignments. Managed repairable component programs for 40+ accounts — military, U.S. Customs, and major defense contractors — with combined annual budgets exceeding one million dollars. Designed and implemented a complete restructure of customer service induction, tracking, and accountability systems that reduced workload and improved productivity command-wide. Developed aircraft inspection tracking system for six SH-60B helicopters later adopted as the model for the entire west coast fleet. Led training revamp for the Maintenance Control Division; rewrote over 50 technical training lectures and managed budget and procurement for the NADEP Fleet Training Office. Hand-picked for exchange program with the Australian Navy; detached aboard HMAS Adelaide.