Melisa Dogic

Exceptional standards of silver service. WSET Level 1 certified. Food safety certification acquired. CPR/AED Certificate valid until 2027. Brand ambassador for effective company representation. Certified on Challenger 300/350, G450, and Global 5000/6000/7500 aircraft. Dedicated to consistency and efficiency in service delivery. Regularly updated on company product knowledge to fulfill client needs. Administrative experience ensuring smooth communication during flights and seamless transitions between flight attendants for a consistent workflow. Consistently replenishing onboard products. Committed to exceeding client expectations on every flight. Conducted quality control to thoroughly clean and prepare the aircraft for flights, followed by detailed post-flight clean-ups. Keep the Captain informed of any passenger plans or needs that may impact flight operations. Greet passengers boarding the aircraft with the utmost courtesy and professionalism.

Effectively conducted pre-flight safety checks, prioritizing the safety and comfort of passengers during boarding/inflight/deplaning. Delivered professional inflight service by providing meals and beverages, enhancing the overall travel experience. Exhibited exceptional communication skills while engaging with passengers from various backgrounds and cultures. Skillfully managed company budgets related to aircraft supplies, focusing on maintaining only essential stock. Maintained an organized and well-stocked storage room at headquarters, ensuring easy access to supplies and improving operational efficiency. Achieved successful re-certification for G400/500/550 aircraft through the company, reflecting a strong commitment to service and safety excellence. Conducted quality control to clean and prepare the aircraft inside and out for flights, followed by thorough post-flight clean-ups.

Completed training in food safety, managing the freezing process for catered meals, and verifying safe reheating temperatures to maintain quality. Managed catering orders, plated meals, and served beverages to 30 clients punctually, ensuring an exceptional experience. Conducted quality control to clean and prepare the aircraft inside and out for flights, followed by thorough post-flight clean-ups. Restocked galley supplies, snacks, and beverages to fulfill clients' requirements. Organized trips based on client preferences to provide a customized experience. Employed white glove service and utilized a three-tiered cart to elevate the customer experience.

Effectively supported 100 customers daily by offering friendly solutions and utilizing active listening to build loyalty and encourage repeat business. Developed a thorough understanding of our company's products and services to deliver outstanding support. Conducted training sessions for new employees, providing them with the essential knowledge and skills needed to thrive at Delta Air Lines. Offered valuable mentorship within the corporate environment, assisting in the development of future leaders. Played a key role in project management for office events, ensuring seamless execution and boosting team engagement.

Proactively addressed and resolved customer complaints, ensuring timely and professional satisfaction. Demonstrated exceptional communication and interpersonal skills in a dynamic, fast-paced environment. Provided outstanding customer service in every interaction, enhancing the overall experience. Conducted comprehensive pre-flight safety checks and delivered engaging safety demonstrations. Certified by the FAA to operate Airbus A319, A320, and A321 aircraft. Preserved a safe cabin environment by performing thorough pre-flight safety checks and adhering to FAA regulations.