Janna Jackson

Maintained unwavering compliance with FAA regulations, ensuring absolute safety, comfort, and security for passengers across all flights. Managed cabin operations independently, executing pre-flight safety checks, briefing passengers, and effectively managing unexpected in-flight anomalies or medical situations. Delivered exceptional customer care, turning routine travel into a premium, comfortable experience for business and leisure travelers alike.

Customer service contact for all visitors for 2 departments with approximately 120 people. Customer service contact for more than 100 branches. Responsible for accounts payable, departmental new hires and all office supply orders. Manage monthly closing of departmental financial records and posting of month end information; ensures accuracy of financial statements. Provide accounting assistance to engineering manager and operations staff; responds to financial questions/concerns to meet business needs and create weekly departmental financial reports. Assisted in maintaining departmental Key Performance Indicators as well as Quality, Health, Safety and Environmental metrics. Process all sales orders for manufacturing department. Served as departmental Safety Officer with quarterly safety checks. Helped implement Team’s Core Values program; Safety First/Quality Always, Integrity, Service Leadership, Innovation, Pride and Respect, Teamwork. Helped establish Team’s Activities and Morale Committee: A-Team. Implemented a new ERP system conversion, Microsoft Dynamics. Trained/maintained a new expense reporting tool, Concur.

Greet and manage out-of-town employees attending training classes for more than 100 branches. Maintained all training courses enrollments and class details as well as arranged daily breakfast and lunch. Coded expenses, received and posted receipts, reconciled balances, and maintained records for all training courses. Ensures transactions are timely and accurate, and that expenses are accurately coded and allocated. Provide support for training software and certification process.

Provide travel itinerary support to several alumni officers. Helped establish morale committee: PEP (Positive Employee Peers)