Patrycja Hordynska

Delivered tailored and discreet on-board service. Coordinated premium catering orders and ensured top-notch food plating and presentation. Oversaw aircraft inventory and uplifted it accordingly.

Catered to customer needs in an attentive, welcoming and professional manner. Managed cabin presentation and cleanliness throughout the flight. Communicated closely with all relevant departments in order to meet highest standards and Client's preferences.

Effectively dealt with customer complaints, and successfully resolved and deescalated issues. Succeeded in meeting quality standards of services, often going beyond. Collected feedback from customers and shared with supervisors accordingly.

Responsible for ensuring safety at all times and providing first aid when necessary. Developed knowledge about onboard products and met monthly sales targets.

Responsible for greeting guests, and developing rapport with regular customers. Responded to and handled all online and in person feedback. Managed Customers' queries in a professional and timely manner