Colleen McCauley

• Serve as Treasurer for a nonprofit arts organization supporting local makers and creatives. • Oversee financial planning, budgeting, and reporting to ensure transparency and fiscal responsibility. • Collaborate with fellow board members to guide strategic direction and community engagement initiatives.

Business Aviation Consultant for Aircraft Owners

● Led integrated teams pre & post-acquisition; managed due diligence and cross company change management. ● Conducted quarterly and bi-annual performance reviews, developed onboarding and ongoing training initiatives ● Oversaw revenue management and streamlined aircraft onboarding, reducing cycle time

● Point-of-contact for 40+ aircraft owners; managed all aspects of fleet scheduling, supplemental lift and statement approvals ● Managed maintenance schedule, charter schedule and all owner trips. ● Elevated client satisfaction through individualized service and proactive issue resolution. ● Provided high touch level of customer service.

● Aircraft management product/contract development ● Working with owners, stakeholders, building out management packages for new owners ● Developing and implementing strategic sales process for charter side of business ● Worked with management team to offer leadership, support, and guidance to charter sales and flight support teams for both domestic and international travel.

Director, Account Management 2015-2018 ● Liaison between Senior Executive Team (CRO), Client Aviation Managers (CAM) and Aircraft Owners ● Managed supplemental lift for all aircraft owners Director, Charter Sales 2013-2015 ● Managed fleet utilization for 40+ aircraft for charter. ● Directed a team of charter salespeople to optimize wholesale charter revenue. ● Collaborated with Sales Directors to support business development activities. ● Vendor Relations; vetting, establishing and maintain

● Assumed ownership responsibilities and re-structured operations from City Air operator to aircraft charter broker. ● Managed sales staff and any issues to ensure optimal customer service. ● Led regulatory compliance and safety. ● Responsible for Hiring, Training, Onboarding and Supervision for all employees.

● Built start-up operations for long-range, international air charter business. ● Recruited, trained, and directed aircraft flight crews, maintenance director, and charter sales staff. ● Coordinated planning for international flights, including compliance with multi-national regulations. ● Directed the build-out of office space, managed workflow, and contributed to branding and marketing strategies. ● Established and maintained senior level relationships with Fortune 100 and up companies. ● Impl

● Took a leadership role in promoting aviation charter services, including participation in industry events ● Expanded business to include management of privately-owned aviation assets, enhancing revenue ● Coordinated crew training, aircraft maintenance, and trip planning for charter flight operations ● Invoicing all charter clients; AR & AP ● Responsible for all handling for Latin American, Caribbean and Canadian flights ● Logistics ● Started with 2 aircraft, grew to 24 owned as well as managed