Tana Higley

Provided high-quality support to customers by addressing billing, product, and service-related issues efficiently and professionally. Maintained a positive, empathetic, and professional attitude toward diverse clientele at all times. De-escalate customer complaints and turn challenging situations into positive outcomes. Quickly learn and operate multiple systems to support members effectively. Trained in Loyalty and Elite member services, ensuring premium guest experiences.

Ensure athlete safety by enforcing water safety standards and emergency response readiness. Lead and supervise groups in high-energy energy environments while maintaining structure and discipline. Creates and communicates schedules and updates clearly to 50+ families and staff. Organizes and communicates the schedule for 50+ families and employees for months at a time. Interview, hire, onboard, and train team members. Foster teamwork, encouragement, and positive morale.

Supervised students in various settings while ensuring safety and well-being. Communicated effectively with families, staff, and students, including individuals with special needs. Guided instructional support and collected data. Demonstrated patience, empathy, and adaptability daily.

Maintain structured, safe environments for children. Managed schedules, transportation, meals, and activities independently. Modeled responsibility and positive behavior. Traveled frequently, ensuring smooth transitions for everyone.

Provided friendly service in a fast-paced hospitality setting. Managed reservations and guest seating efficiently. Handled cash and credit transactions accurately. Balanced multiple guest needs while maintaining professionalism.