Star Dutton

Deliver safe, high-quality service to a portfolio of 350+ customers while maintaining 95%+ satisfaction ratings. Drive consistent 10% month-over-month sales growth through relationship building and proactive engagement. Resolve customer issues efficiently with an average resolution time of 15 minutes or less. Recommend products that enhance workplace safety and support safe operation of equipment. Multitask effectively by sourcing parts while communicating in real time and ensuring follow-up completion. Collaborate with teams to identify optimal equipment solutions for Kenworth and Volvo Mack dealers. Maintain composure and professionalism in high-pressure environments. Build trust through responsiveness, empathy, and customer-focused solutions.

Resolved customer concerns with professionalism and empathy. Maintained high accuracy in financial processes. Collaborated with teams to meet deadlines. Handled confidential information with integrity.

Delivered exceptional service in a high-volume environment. De-escalated challenging situations and provided timely resolutions. Adapted quickly to new systems and procedures. Consistently met performance and satisfaction goals.