Kayla St. Clair

Lead daily business operations for a privately held company, working directly with executive leadership in a high-trust, confidential environment. Manage operational workflows including scheduling, logistics, documentation, vendor coordination, and internal process oversight. Serve as a primary liaison between executives, vendors, and partners, ensuring professional communication, discretion, and responsiveness. Coordinate complex schedules and time-sensitive requests, demonstrating adaptability and strong problem-solving skills. Maintain detailed records, reports, and compliance documentation to support operational accuracy and efficiency. Support executive travel planning and logistics, applying a service-forward, detail-oriented approach aligned with private aviation standards.

Delivered high-touch, personalized service to luxury and VIP clientele, including private appointments and one-on-one client experiences. Built and maintained long-term client relationships through trust, discretion, and consistent follow-through. Anticipated client needs and curated tailored recommendations based on lifestyle, travel, and individual preferences. Managed multiple client engagements simultaneously in a fast-paced luxury environment while maintaining composure and attention to detail. Collaborated with internal teams to support private events, special orders, and elevated client requests. Utilized CRM and POS systems to track client preferences, purchase history, and service touchpoints with precision.

Delivered premium in-flight food and beverage service, including preparation, presentation, and service of meals, wine, spirits, and non-alcoholic beverages. Selected to operate charter flights, providing elevated service to specialized and VIP passenger groups with heightened expectations for discretion and personalization. Completed international service training, supporting long-haul flights and culturally diverse clientele. Completed wine and beverage service training, ensuring knowledgeable, refined service consistent with premium cabin standards. Ensured passenger safety through strict adherence to FAA regulations, emergency procedures, and situational awareness. Managed high-volume service environments while maintaining calm, professional, and attentive guest engagement. Collaborated closely with flight crew to coordinate service flow, resolve issues, and deliver a seamless onboard experience. Consistently recognized for professionalism, adaptability, and customer satisfaction.