Shawnna Gallagher

Welcome customers, assess their needs, and provide attentive, personalized service in a boutique retail environment. Manage multiple guests and shifting priorities while maintaining a friendly, inclusive, and polished customer experience. Resolve questions and concerns with tact, complete transactions accurately, and collaborate with coworkers to support daily operations.

Delivered prompt, friendly service in a high-volume restaurant while managing multiple tables and competing guest requests. Communicated orders, menu information, dietary concerns, and service needs accurately to kitchen and bar teams. Anticipated guest needs, handled payments, and addressed service issues calmly and professionally.

Supported clients, sponsors, executives, vendors, speakers, and coworkers across multiple brands and live events. Managed time-sensitive priorities, resolved last-minute challenges, and maintained accuracy and professionalism under pressure. Onboarded team members, created clear procedures, and collaborated across departments to deliver consistent experiences.

Represented a regulated financial institution while following detailed brand, legal, privacy, and compliance requirements. Communicated professionally with branch teams, executives, vendors, and business partners across multiple locations.