Troubleshooting Skills • Provided troubleshooting guidance to MRT for APU Auto Shutdown. After unsuccessful troubleshooting by MRT, guided technician to relay in JB using OMS fault code and Smart Fix. • Conducted international travel with aircraft R WINDOW HEAT FAIL cas message. Accessed OMS to get Fault Code, troubleshot using Smart Fix, deferred Window Heat per MEL, and swapped to spare temp sensor on R Window at the next airport, avoiding trip delay. Aircraft Maintenance Management on 120 Mon