Taydra Less

Ensure passenger safety and full compliance with FAA regulations on domestic and international flights, maintaining regulatory standards on every departure. Deliver friendly, engaging, and professional in-flight service to 100+ passengers per flight, consistently creating a positive cabin experience. Demonstrate leadership through effective crew coordination, pre-flight briefings, and post-flight reporting to support seamless operations. Respond to in-flight medical emergencies with composure and efficiency, applying trained protocols to protect passenger health and safety. De-escalate passenger conflicts and resolve concerns with professionalism and empathy, consistently turning difficult situations into positive outcomes.

Delivered front-line customer service in a fast-paced retail beauty environment, building rapport with customers and providing personalized product recommendations. Stayed current with industry trends and beauty product knowledge to actively support sales and enhance the customer experience.

Assisted the HR team with full-cycle recruiting, hiring, and onboarding of new and existing employees, supporting a smooth and consistent hiring process. Supported payroll processing and scheduling coordination, ensuring accurate and timely administrative operations. Provided clerical and administrative support to the HR department, maintaining organized records and contributing to departmental efficiency.

Delivered outstanding front-line customer service within the beauty department, building loyal customer relationships through product expertise and personalized attention. Supported staff development and training initiatives, contributing to team growth and consistent service standards. Maintained loss prevention awareness and actively contributed to a safe and organized retail environment.

Collaborated with the sales team to meet store objectives through outstanding customer service, product knowledge, and proactive selling. Maintained a well-stocked and organized sales floor, supporting visual merchandising standards and a positive shopping experience.

Delivered quality customer service by familiarizing guests with menus and daily specials, accurately recording orders, and running multi-course meals with attentiveness. Ensured every guest had an enjoyable dining experience through warmth, efficiency, and attention to detail throughout their visit.

Provided attentive, knowledgeable table service including menu guidance, daily specials, and rotating seasonal offerings to enhance the guest experience. Directed customers toward meal add-ons and specialty drinks of perceived value, contributing to increased sales and guest satisfaction.