mg992472

Provided high-quality customer service and ensured passenger safety by enforcing aviation regulations and performing pre-flight, in-flight and post-flight safety procedures. Managed emergency situations calmly and effectively while coordinating with crew members to maintain operational efficiency.

Promoted and sold solar energy door to door, first point of contact for clients and responsible for progressing accounts, office top performer by maintaining 90% sit/close ratio; 90% of appointments taken ended in a sale, trained new sales representatives on all digital sales tools and software.

Daily oversight of ongoing maintenance, security, and upkeep for 67 residential units in the Salt Lake Valley, balanced tenant ledgers to keep rent and other financial records organized, recovered over $30k in past due rent by helping tenants apply for assistance through state programs, organized and prepared property budgets, purchase orders, work orders, and tracked labor costs, led team members to help with any tenant concerns.

Organized and closed shifts for employees every day, prepared finance reports for the bar; employee payouts, end of day reconciliation, any cash deposits, participated in workforce expansion by interviewing and selecting new hires, problem solved in all areas of the bar and took care of any guest concerns, assisted as a server, bartender, host, and food runner when understaffed.

Supervised, trained and held daily meetings for both room service and restaurant teams, oversight of breakfast and lunch service throughout the hotel, organized bars and restaurants to ensure acceptable conditions for the dinner team.

Ensured timely deliveries and provided customer service to guests in their hotel rooms, created a positive experience for all guests by upholding FORBES hospitality standards, employee of the month after scoring a perfect score during FORBES ‘secret shopper' visit, worked with team members to keep service areas clean and organized