Andrew Bustamante

Demonstrate the use of safety and emergency equipment and ensure safety requirements are met. Answer questions and assist customers, especially those with unique needs and circumstances. Administer and coordinate emergency procedures or provide emergency care in the event first aid is needed. Respond to and provide clear and accurate directions to customers in the event of an emergency. Make decisions to address issues keeping in line with company policies and procedures.

Provide service to and maintain positive relationships with all customers. Handle any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems. Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves problems quickly as trained by company policy.