This role requires the ability to deliver results that contribute to our operational performance in Chicago, IL, by working in a fast-paced environment with multiple work groups. The role requires a strong work ethic, a high degree of accountability, initiative, and ability to build relationships with internal and external colleagues. This is a full - time position. The position starts at $25 an hour and increases to $34 based on years of service.

• Work alongside Envoy and American Airlines personnel in the Station Operation Center for the Chicago, IL (ORD) hub as well as associated vendors

• Support the [redacted] American Airlines operation in ORD by communicating with the SkyWest OCC and local department management

• Possess the ability to document and maintain detailed record keeping of any safety or performance trends that arise

• Advocate for [redacted] best interest by promoting a safe and reliable operation in ORD in the form of escalating different issues in real time that involve gate assignments, aircraft towing, crew movement, and other airport operations functions

• Attend daily performance and safety meetings

• Monitor operational performance and submit delay recode requests when required

Minimum Requirements

• Previous airline ground operational experience

• Proficient in basic computer programs

• Multi-task on a computer, with multiple programs and systems operating at once

• Effectively communicate to a variety of internal and external work groups, often in time critical and stressful situations

Preferred Experience

• Experience with AA network systems and operational tools

• Experience working at an airline hub

• Understanding of an airline hub operation control center

• Previous airline operational leadership experience

• Working knowledge of ORD airfield and ground operations

• Strong knowledge of airline performance metrics and nomenclature

Physical and Other Requirements

• 18 years of age or older

• Have a high school diploma or GED

• Possess a valid unrestricted state-issued driver’s license

• Legally authorized to work in the United States for any employer without sponsorship

• Pass a pre-placement background check and drug screen

• Possess all necessary credentials to obtain airport credentials if needed

• Sit at a computer for extended periods of time