At [redacted], we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘?ina and introducing our islands to the world! Position Overview Reports to the Senior Manager of In-Flight Services, Performance and is responsible for providing leadership, direction and support to Flight Attendants to drive increased performance and a high level of engagement. Key Responsibilities Act as Company Representative for disciplinary cases or grievances Provide administrative support for the base, including, but not limited to purchasing office supplies, awarding daily vacation, facilitating employee parking, maintaining crew facilities and acting as a liaison with all airport entities. Implement assigned initiatives Process improvement catalyst for In-Flight Bases Investigate Consumer Affairs letters and Flight Attendant delays, and follow up in a timely manner Manage attendance, performance, development, and disciplinary issues for Flight Attendants Communicate and administer company policies, procedures, departmental goals and initiatives to Flight Attendants Handles In-Flight delays and irregular operations Represent In-Flight in Gate actions (medical / law enforcement, etc.)Interacts with connecting Flight Attendant’s Handles In-Flight security issues (KCM / AOA, etc.) Coordinate Flight Attendant impact during delays, gate changes and irregular operations to achieve on-time departures and minimize delays attributed to In-Flight Liaison between In-Flight, Catering, and Customer Service departments to ensure highest quality of passenger service Respond to Flight Attendant requests for assistance at departure gates during boarding process and flight arrivals Other Duties as assigned Requirements Minimum Requirements High School diploma or equivalent education 2 years of management experience or equivalent In-Flight experience Working knowledge of federal and state employment laws and regulations Strong verbal and written skills Computer Skills (Microsoft Word, Excel, Outlook, PowerPoint, Access) Must obtain a Passport, AOA badge and Ramp License Able to work flexible hours including holidays and weekends Preferred Qualifications Bachelor’s degree Experience working with collective bargaining agreements Flight Attendant experience About [redacted] Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i. Now in its 91st year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers nonstop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.