The IFS Field Operations Base Manager is responsible for developing and mentoring Field Service Managers along with supporting the day to day base operation. In-Flight Service is seeking individuals who have demonstrated leadership experience and possess a high level of motivation to achieve exceptional results. The successful candidate will lead a diverse team of merit leaders to support, engage and develop Flight Attendants. The candidate must role model Delta’s core values and uphold The Rules of the Road. This role will be based in the IFS flight attendant lounge at the airport. Key Responsibilities: Execute base strategies and tactics to achieve critical metrics which include, but are not limited to Safety, Operating Budget, Customer NPS, Employee Satisfaction and Leadership Development Ensure Field Service Managers are executing their role responsibilities according to established Standard Operating Procedures and driving system consistency Support the execution of IFS and corporate initiatives by ensuring direct reports understand the “why behind the what\" and expected outcomes Provide mentorship, leadership development and maintain positive employee relations for a diverse workforce Build trust and respect with Flight Attendants and merit team via open channels of clear and transparent communication Effectively engage and support local Employee Involvement Group (EIG) Collaborate with leader to reconcile base operating plan along with base resource allocation for staffing May act as a liaison at station level, cross divisional meetings representing IFS Execute full onboard Flight Attendant duties as required If not already Flight Attendant qualified, must successfully complete initial Flight Attendant training and maintain qualifications Travel required Must be willing and able to work nights, weekends and holidays to support a 24/7 global operation Ensures safety awareness and compliance throughout workplace Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS) High school education or GED equivalent Ability to handle confidential information with professionalism, discretion and diplomacy Possess strong communication skills with the ability to articulate company and division initiatives to educate and motivate employees Experience collaborating and influencing others to drive change Able to?prioritize?multiple tasks in a fast paced, dynamic?environment Proficient in use of standard Microsoft Office applications (If transferring internally) Must be performing satisfactorily in present position Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc. WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS) Bachelor’s degree or 5+ years equivalent work experience Experience in dealing with a wide variety of operational and safety situations Previous experience as Field Service Manager Three years of In-Flight Service or Delta experience Two or more years of People Management experience