Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of [redacted]. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Manager Inflight Business Services and Support invests in our Purpose by leading the Leaders responsible for strategic priorities over four distinct business functions including Inflight Attendance & Leave, Inflight Payroll Audit, Inflight Employee Care, and Inflight Administration. This role will work cross functionally with the Legal, Central Payroll, and People Department Teams. The Senior Manager Inflight Business Services and Support is detail oriented and a strong people leader who looks forward to developing Employees in the Inflight Operations space. Additional Details: The culture of [redacted] means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week.?The Department designates the specific three days of the week Employees must work on-site. ? U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. [redacted] is an Equal Opportunity Employer.?We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.? Responsibilities Model the Southwest Way Guide and lead team members using SWA talent management practices to coach, develop, and engage employees Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment Invest in leadership and self-growth through participating in continuous learning and development Identifies strategic business opportunities, challenges, and budgetary requirements to determine resource needs and achieve annual goals Acts as strategic resource and subject matter expert as it relates to operational initiatives, and advises senior leadership on identified needs and opportunities Acts as Inflight Operations liaison to all Business Services and Support Teams and committees Leads Managers regarding change management, projects and implementation as defined by Inflight Operations Directors Develops strategy, drives analysis, and oversees implementation of the Inflight Department\'s business processes, procedures, and programs to ensure efficiency and reliability Presents and reports on business trends, challenges, opportunities and changes to Inflight Sr. leadership Partners with Labor Relations and General Counsel leadership to ensure compliance and proper administration of state laws and the Collective Bargaining Agreement Responsible for the successful execution of department events, meetings, and awards May perform other job duties as directed by Employee\'s Leaders Knowledge, Skills and Abilities Ability to review and present business results that drive insights and illustrate findings for Directors and Officers of the Company to make business decisions Skilled in leading change and thinking strategically to consistently identify continuous improvement opportunities Ability to develop and lead executive level presentations, and communicate in a flexible and effective manner Ability to lead cross departmental projects or initiatives from inception to closure Expert ability to read, adhere to, analyze, and teach detailed procedures, within Southwest Airline\'s collective bargaining agreements, and governmental regulations to ensure the timely processing of payroll, attendance policy, and leaves of absence for Flight Attendants Expert ability to multi-task and adjust schedules based upon changing priorities under contractual time constraints, to accomplish assignments and projects Able to handle complex issues under pressure, and communicate large and complex issues to a variety of audiences Knowledge of several software packages including Microsoft Office, Docuware (an electronic filing system), Pull Sheets (a Flight Attending tracking system), CSS (crew scheduling system), and SAP/Workday Preferred: Knowledge of Inflight Collective Bargaining Agreement Preferred: Knowledge of payroll and leave functions Education Required: High School Diploma or GED Experience Demonstrated experience in directly or indirectly leading teams Fully functioning broad knowledge in: Airport aviation and contract regulations Attendance and leave laws, policies, and procedures Leading cross functional, enterprise level teams and projects Licensing/Certification N/A Physical Abilities Ability to perform work duties from limited space work station/desk/office area for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Must demonstrate and maintain an extremely high regard for confidential and sensitive information Extended work hours and travel may be required Pay & Benefits: Competitive market salary from $124.500 per year to $138,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you’ll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck * Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit** Explore more Benefits you’ll love: [redacted] *Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits. ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company. [redacted] is an Equal Opportunity Employer. Please print/save this job description because it won\'t be available after you apply.