[redacted] commenced public charter service in April 2016. We offer a new product in aviation by combining the speed and convenience of a private jet, with superior onboard experience, sold by the seat, at a price near that of existing commercial service. The [redacted] fleet of Embraer 135s is a luxuriously reconfigured 30 passenger jet, each seat with at least 36-inch pitch, free WiFi, and the comforts of a private jet at the price of flying commercial. Unlike JetSuite\'s private jets (where customers must book the whole aircraft), [redacted] sells individual seats on scheduled flights. [redacted] does not just move passengers from point A to point B, our customers get where they want to be effortlessly, and refreshed. We don\'t just move the customer, we move their soul. The Airport Service Concierge team owns the entire customer experience at the airport, and because of this the concierge must have a never ending hunger to build a consistent, safe and joyful experience for each and every customer. Job Description Purpose The Supervisor of Airport Services must lead and work alongside airport crewmembers to take care of our customers. This will allow our customers to get them where they want to be: on-time, refreshed and in-style. The supervisor will ensure concierges are given the tools, coaching and resources to take care of every detail in order to build customer loyalty through a consistent experience. She/he will work closely with ASC Coordinators, Mechanics, Flight Crews, downline stations and FBOs, and Business Partners (Go Rentals, Airport Ops, etc.) to create a seamless execution. Outcomes & Responsibilities Create a seamless and distinctive airport experience for every customer by managing concierge performance (evaluation, coaching, recognition, and discipline) Develop and retain high performing Airport Service Concierges by selecting, training and coaching concierges. Must have effective two-way communication that creates a high commitment to performance and continuous improvement Manage airport costs to budget, including consumables and labor costs Manages IROP\'s effectively and identifies and addresses root causes to continuously improve reliability and the customer experience Ensures airport facility is clean, well-maintained and delivers the [redacted] brand experience Builds effective relationships with business partners including: airport operations, FBOs, Go Rentals, and others to deliver a seamless customer experience Ensures regulatory compliance by managing station badging for all [redacted] crewmembers at the station Ensure\'s quarterly training compliance to ensure all crewmembers maintain familiarity with less used policies, products and procedures Maintain currency and working knowledge of the day to day duties of the concierge team Responsible for scheduling the concierge team in order to provide adequate coverage. Will also approve time cards to ensure schedule compliance Create avenues for the concierge team to create joyful customer experiences Conduct performance reviews, coaching and disciplinary action when warranted Provide first tier support to ASC\'s and Guest Services when a customer is upset or needs to speak with a supervisor. Qualifications Behavioral Competencies Makes effective decisions using analysis of situation and JetSuite values and standards Excellent communication skills; written and verbal Leads and manages others effectively, inspires commitment and ensures execution Interpersonal skills with crewmember and customers, listens and resolves issues effectively with empathy Ability to prioritize and triage situations in order of importance while being time sensitive/aware. Must be very organized and detail-oriented Keen sense of situational awareness and foresight and the ability to be professionally assertive Functional Competencies In depth understanding of Radixx/DCS/Astro Thorough knowledge of all JSX policies and procedures Solid understanding of the entire operation and functions of JSX Departments Working knowledge MS Office, Google Business Solutions Impeccable verbal and written communication skills Required Education & Experience High School Degree Supervisory experience 5 Years of interacting with Customers/People delivering services face to face 2 Years Airport Operations Experience Preferred Education & Experience College Degree 4 years of Airport Operations Experience Basic Requirements Must be able to travel often Ability to lift 75+ pounds Intermittent physical activity including bending, reaching, lifting and prolonged periods of standing Ability to work a flexible schedule including early mornings, nights, weekends and holidays Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines Licenses & Designations Valid Drivers License Additional Information Position Schedule Full time Culture The position holder shall demonstrate a range of behavioral competencies to a high level, and want to use these to the full extent when they work. This is as important as having a relevant level of quality experience of the job and content. We look for evidence of the job content, in addition to evidence of the below key behavioral competencies. It is important to keep sight of not only what we are trying to achieve, but also how we would like to achieve it. We commit to maintaining a culture of Safety, Excellence, and Integrity, each of which we believe will result from living by the following Core Values: Serve from the heart Love what you do Improve something today Seek first to understand Deliver on commitments Make the most of what you have Make mistakes valuable Have fun Ask for help Keep calm and press on Additional Information We Do Whatever It Takes May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).