Manager Inflight Training • Location: Charlotte, NC • Work Schedule / Shift: Monday-Friday 8:00AM-5:00PM (occasional on site office coverage on evenings and weekend as job duties demand) • Reports To: Assistant Director of Operations Training & Delivery • Direct Reports: Instructors • Relocation: Assistance available • Travel: Frequent out-of-area and overnight travel may be required Let your career take off with [redacted] About Us Company Summary: As a wholly owned subsidiary of American Airlines and the fastest growing regional airline in the country, PSA offers a stable career path in aviation with unparalleled opportunities for growth and professional development. Teamwork and drive are at the heart of PSA. We are committed to growing our company where passion is shared, professional excellence is expected, and all people are valued and respected. Our employees are committed to ensuring safe and reliable operations for the thousands of customers American trusts us with each and every day. We have an incredible team of more than 4,000 employees who do a tremendous job of operating more than 800 daily flights to nearly 100 destinations on behalf of American Airlines. Our immense growth provides a number of opportunities to join our team. Culture: Not only is PSA an EEO and AAP employer, but also we seek to create an inclusive work environment where diverse perspectives and experiences are embraced and respected. We work hard to build and sustain a culture where people – team members and customers alike – feel safe, secure and happy. It is The PSA Way, which focuses on our goals, safety, respect, preparedness, professional excellence, and passion. This foundation reflects how we think, act, and communicate with one another and our customers. Engaging our employees is extremely important to us, and we seek leaders who inspire, enable, and encourage others to succeed using the PSA Way as their model. Charlotte, NC: Charlotte hosts one of PSA’s senior bases. It is the largest city in the state of North Carolina and the third-fastest growing major city in the United States. Nicknamed the “Queen City,” this city upholds rich history and southern hospitality. You will enjoy the food scene, art and history. Home of the Carolina Panthers, Charlotte Motor Speedway, NASCAR Hall of Fame and Carolinas Aviation Museum, this city offers an abundance of activities. Benefits Summary PSA offers the benefits you expect from a company focused on excellence. All eligible employees enjoy a comprehensive benefits package, including: • Travel privileges on the American Airlines global network • A generous vacation plan designed to let you enjoy your travel perks • Medical, Dental & Vision • 401k with company match • American Airlines Group (AAG) profit-sharing and bonus opportunities • Company-paid Group Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Plan (FSA), and supplementary options Responsibilities Position Summary The Manager of Inflight Services impacts [redacted]’ credibility in the airline industry and adds luster to the airline’s operational organization. Being a “people manager” and having oversight of PSA’s Flight Attendant personnel (including the administrative personnel), you will provide support to designated business units of the Flight Department in the day-to-day needs; ensuring that PSA’s Inflight operations are running smoothly. Job Responsibilities • Establish strong relationships with department managers, flight attendants and AFA leadership. Provide Inflight Department policy guidance and interpretation. • Assist in conducting interviews for special project functions, recruiters, line check attendants and instructors. • Conduct new hire orientation and familiarization to line operations. • Analyze trends and patterns, provide reporting tools as needed. • Collaborate with human resource department employees on EEOC related concerns. • Communicate regularly with Director of Inflight Services, Manager of Inflight Training and Crew Scheduling personnel. • Lead and participate in special projects, as assigned, that encompass the breadth of Inflight Department functions. • Provide support to Crew Resources in maintaining flight schedules during normal and abnormal operations. • Responsible for meeting all operational deadlines. • Communicate with labor group to ensure compliance with the Collective Bargaining Agreement. • Maintain qualification on all aircraft types to which flight attendant personnel are assigned. • Cross-train for other job functions as designated by the Director, Inflight Services. • Flexibility to work long hours, i.e. early mornings, late evening, weekends and holidays to meet the needs of the operation. • Reachable via smart phone 24 / 7 as necessary to meet the needs of the operation. Qualifications Qualifications Required • Flight Attendant Certification • Flight Attendant experience • 3-5 years of experienced management position • Advanced computer skills: Microsoft Office Suite • If hired, must be able to demonstrate that you are authorized to work in the US. Preferred • Associated or Bachelor’s Degree in related position • Experienced management position in the aviation field Competencies To be successful at PSA, you should be: • Driven • Reliable • Caring • Engaging Communicator • Decisive • Results Driven To be successful in this position, you should be great at: • Strong communication (verbal and written) • Project management • Problem solving • Coaching & Development • Driving Excellence • Facilitating Change • Strategic Thinking Additional Information Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to finger, handle or feel; and reach with hands and arms. Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen. AAP/EEO Statement: [redacted] is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Apply for this job online Email this job to a friend Share on your newsfeed [redacted] is an Equal Employment Opportunity and Affirmative Action employer