Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams set the strategies and operational plans to ensure the success of our company. Our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
The Duty Manager Inflight oversees the daily operation for the inflight department at [Company]. As a people leader, this role supports Flight Attendants by providing guidance and ensuring operational and performance objectives are met. This includes safety, reliability, and customer satisfaction. This leader builds positive and trusting relationships with Flight Attendants by maintaining a highly visible presence at the base along with consistent and timely communication.
Key Duties
Lead a large team of Flight Attendants to meet performance objectives including safety, reliability, and customer service.
Supervise the execution of, and on-going adherence to, new or existing policies and procedures by ensuring Flight Attendants are up to date on required training, bulletins, company updates, and required tools.
Develop people through effective performance management and ongoing feedback focusing on coaching in the following areas: attendance, appearance standards, manual compliance, delays, on-the-job injuries, customer complaints, and employee-to-employee conflict.
Influence team culture through positive actions, presence, and reinforcement of behaviors.
Manage base administrative functions, including customer feedback follow-up, employee injuries, sick leave and leave of absence tracking, and scheduling fly-ins with crews to better understand the onboard experience and engage with crews at a deeper level.
Engage with Flight Attendants on outbound and inbound flights.
Answer incoming calls and email from Flight Attendants and handle all inquiries and resolve issues.
Take initiative to address issues and implement improvements.
Lead and participate in additional project work.
Liaise with other departments or the Federal Aviation Administration (FAA) when specific flight attendant information is requested.
Job-Specific Experience, Education & Skills
Required
5 years of experience as a Flight Attendant or similar role that focused on safety and high-quality customer service.
2 years of leadership experience.
Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree.
Ability to positively direct the work of others, listen and respond effectively and compassionately.
Demonstrated professionalism, reliability, and the ability to work well under pressure.
Demonstrated enthusiasm, team spirit, and congeniality.
Demonstrate strong critical decision making and situational judgment skills.
Excellent written, verbal, and interpersonal communication skills.
Must be able to fly unrestricted in and out of all countries within which [Company] operates.
Must have a valid passport.
Ability to complete [Company]’s initial training/IOE, hold an FAA flight attendant certificate, and remain qualified through recurrent training.
Ability to work a flexible schedule including nights, weekends and holidays.
Ability to fly as a working crew member as required.
High school diploma or equivalent.
Minimum age 21 and willing and able to serve alcohol.
Authorization to work in the US and enter/exit the US & Canada.
Preferred
1 year of previous management and/or supervisory experience.
Leadership abilities demonstrating self-reliance, self-motivation, and professional assertiveness.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Exemplify our leadership principles and lead by our values, genuinely care for our people, build trust, communicate effectively, and deliver results.
Salary Range
$73,750 -- $110,650 / year
Salary Details
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Note: We don’t typically hire at the top of the range.
Total Rewards
Alaska Airlines, Hawaiian Airlines and [Company] pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & [Company]
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and [Company] to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and [Company] sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & [Company] are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/[Company] and any employment offer will be withdrawn.
Apply by 7:00 PM Pacific Time on
5/15/2026