[redacted] is the world’s number one integrated tourism business. Within [redacted], TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles. The Crew Training Team Leader (CCTTL) is an exciting role with the Crew Planning team responsible for the scheduling and delivery of our training programme for all Flight Crew and Cabin Crew within the Northern Region Airlines. You are responsible for the programme of training from initial planning right through to operational delivery, including the documentation of all Flight Crew and Cabin Crew training requirements in accordance with regulatory & Airline compliance. In this role, you will report to the Cabin Crew Scheduling Manager. We are happy to consider this role on a hybrid working model, however due to its highly operational nature and with direct line management responsibilities, we would recommend being within a reasonable commutable distance of our Luton office as a regular onsite presence will be required (sometimes at short notice). Applications close 8 October 2023 ABOUT THE JOB As the Cabin Crew Training Team Leader, you will be responsible for: Effectively leading, engaging, coaching and developing the Crew Training Team to ensure they have the knowledge, skills, and motivation to perform to a consistently high standard Involving, inspiring and effectively leading change across the Crew Training Team to challenge working practices, drive process improvements, implement new initiatives and maximise automated applications across the rostering function Responsible for the delivery of all cabin crew training requirements to operational crew, ensuring that budgetary restrictions are considered The effective rostering, operational delivery and documentation of all cabin crew training requirements in accordance with regulatory compliance, collective agreements and company requirements Monthly monitoring and reporting of Key Performance Indicators to determine training quality, productivity, cost and other indicative measures as required by the business Driving continuous improvement and innovation across rostering processes and practices to deliver optimal productivity, optimisation across all roster activity, cost saving and revenue opportunities Working closely with other Crew Planning Managers to ensure an integrated and collaborative approach to the Training Plan, operational flexibility, and cost saving initiatives, process analysis and improvement Proactively liaising and working with Key Stakeholders across the business to provide a customer centric service that meets all their Training needs activities Responding to cabin crew queries and feedback, actively participating in forums, providing feedback, guidance, and support whilst presenting a balanced perspective of customer service and crew planning deliverables Attending and supporting Trade Union meetings as required to discuss cabin crew training, building relationships, working with customers to understand and anticipate their needs and to enable agreements to be developed which will focus on crew productivity Providing effective communication channels, guidance material and training packages for Key Stakeholders, Pilots and Cabin Crew to enable regular feedback, influence change and support a greater understanding of crew training Providing feedback, training, guidance, and support to champion a service culture within Crew Planning and deliver optimal performance across the team Regulatory compliance, internal and external audit delivery of pilot and cabin crew training records and documentation ABOUT YOU Excellent leadership experience and ability to coach and develop a team Ability to operate within a virtual airline, with multiple customers and stakeholders across Northern Region A skilled communicator with the proven ability to influence and partner senior leaders, and gain support and commitment from line managers and employees across the business Proven ability to employ analytical tools to improve roster quality A stress resilient person that finds energy in solving problems under time pressure To be able to demonstrate an understanding of the impact of roster quality on safety Ability to think commercially and strategically whilst ensuring safety objectives and full regulatory compliance is achieved and maintained A self-motivated leader who takes the initiative and works collaboratively with a track record of motivating and developing teams A logical thinker with the ability to generate ideas and alternatives Demonstrable ability to clearly articulate concepts and arguments verbally and in written documentation. Role requires strong business English, both spoken and written ABOUT OUR OFFER Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’ Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career Discretionary Bonus Scheme Private Medical Insurance, single cover with option to add dependants Permanent Health Insurance Excellent rates with foreign exchange Pension scheme and life assurance We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.? We love to see your uniqueness shine through and inspire the future of travel.? If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA