Regional Manager - Ground Operations When you come onboard at [redacted], you are joining an experienced team of driven and talented employees. We affordably connect guests to their favorite people, places and memories, and we do it by cultivating a culture that encourages our team to pursue their passions in the air and on the ground – allowing you to Fly at the Speed of Life. We take pride in our company, culture, and comradery, and would love to have you join us. Job Summary The Regional Manager, Ground Operations will play a leadership role in ensuring safe, timely and effective ground operations performance at 4 [redacted] outstation locations. The primary focus will be overseeing outstation operations with respect to safety, reliability, and meeting customer’s expectations. Regional Managers will work closely with outstation ground handlers to measure performance to service agreements and to monitor corrective actions by ground handlers when performance is below expectations. This position oversees air cargo contracts including USPS contract, and ground handling contracts and interacts and communicates with SCA corporate offices, airport management, and wholesale customers. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead the assigned stations to ensure safe, timely and effective ground handling of all aircraft. Ensure all [redacted] Ground Operations employees and vendors meet and exceed our safety standards, complete required training, and maintain appropriate records. Work closely with Airport Handling to develop service agreement performance metrics. Manage the service agreements with the ground handlers by meeting with them on a regular basis and overseeing their action plan when performance is below desired standards. Work closely with station managers to ensure customer expectations are being met. Ensure station personnel are familiar with all required Ground Operations manuals and policies. Participate in the Station Auditing and Internal Evaluation Process (IEP) to ensure continuous improvement in ground operations. Actively participate in the SMS process to provide a data driven approach to process improvement and change management. Support the leadership team in the execution and implementation of [redacted] initiatives. Conducts all tasks in a safe and efficient manner complying with all local, state, and federal safety and health regulatory requirements, programmatic standards, and with any internal policies and procedures identified by [redacted]. Other duties as assigned. Plans, organizes and evaluates operational functions to ensure compliance with company standards as well as all FAA, OSHA, Customs, safety and security regulations. Supervisory Responsibility Ground Operations Organization – supporting 4 outstations Required Skills Excellent communication skills, written and verbal Work effectively with minimal supervision under stressful situations Required Experience College Degree in Aviation, Airline Management or equivalent 2 years experience directly supervising employees Preferred Qualifications Knowledge of regulatory framework for all functions of ground operations Previous airline experience Additional Notes Must be able to obtain MSP SIDA badge.