SUMMARY OF POSITION Reporting to the CEO, the Director of Flight Operations (DFO) is responsible for establishing a close working relationship with, and effective oversight of, aircraft Client Aviation Managers (CAMs), ensuring regulatory compliance and the overall supervision and control of all flight operations in co-operation with all other departments. KEY RESPONSIBILITES/DUTIES AND ACCOUNTABILITIES INCLUDE: Setting all policies and decisions that are required to ensure the safe and efficient operation of all TAG aircraft; Set department strategy in line with Company objectives to enhance product offerings, service excellence, growth and IT transformation. Communicate and facilitate internal and external relationships, including third party providers. Hold Nominated Person role - engaging with regulatory authorities and delivering corrective actions. Establishing and maintaining, in coordination with other relevant personnel, an effective and compliant flight crew training programme that delivers continuous improvement, training and achieves all regulatory requirements; Establishing a close and effective relationship with all operational, Safety and Compliance and client service departments; Ensuring that issues related to safety are treated with the utmost urgency and that relevant safety information is effectively disseminated to all relevant personnel; Retain responsibility for the overall approval for operations into all required airspace and airfields; Supervise the process of hiring flight crew and cabin crew, and in conjunction with the People department, their orientation into [redacted]; Ensure all TAG operating crew and staff are resourced, trained, equipped and capable of delivering the highest standards of operational excellence, safety and client service; Ensure sufficient procedures are in place that allow effective control and supervision of all operational aircraft and crews; Liaison with the Competent Authority on all matters concerning Company operations; Overseeing and supervising recommendations for changes in policy, management, or organization in the Flight and Ground Operations Departments when appropriate; Ensuring that the Flight Operations structure complies with all aspects of the Air Navigation Order, the Company Operations Manual and the regulations of EASA and other relevant regulatory organisations; The controlled dissemination of manual amendments, notices and other critical operational information to all pilots, cabin crew and operational support staff; Ensuring all staff under direct supervision are adequately resourced, trained and supervised.