[redacted] is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. [redacted] is the proud recipient of the Federal Aviation Administration’s 2017 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies. The Inflight Services Quality Assurance Manager will establish and maintain productive relationships with operational and non-operational counterparts (e.g. Airport Services, Flight Operations, Technical Operations, Crew Resources, AFA Leadership, FAA and OSHA. Essential Functions: Responsible for the development and maintenance of the Quality Assurance Ride audit process (Fly To Success) program, including documentation, trending, analysis, reporting of on-board performance and incorporate corrective action. Incorporate new processes to continually improve departmental metrics to meet or exceed performance expectations. Review, understand and monitor all Inflight Department policies and procedures to ensure compliance with all applicable governmental regulations, departmental and company standards and performance metrics. Work with Inflight Policies & Procedures Mgr to develop and implement new policies and procedures based on trends and analyses. Operate as a crewmember of additional crewmember focused on Flight Attendant adherence to Inflight Department standards. Coach and counsel Flight Attendants to assure understanding of, and compliance with, company and departmental policies and procedures related to Inflight Department service standards. Provide guidance in developing and mentoring Flight Attendants. Collect and analyze data on Inflight service/products, including Flight Attendant compliance with policies and procedures. Participate in all areas of Inflight Department, including training, recognition programs, etc. Accomplish Inflight Support Rides when needed. Support Inflight Svcs Managers by assisting in in the concourse, at the gate or aboard aircraft as required. Participate in Inaugural Flights for new Frontier service when needed. Support the Inflight Department in short staffing situations. Perform FAA mandated Flight Attendant manual audits and positive check-ins. Participate in Flight Attendant hiring events. Participate in special projects. May perform other responsibilities/special projects as assigned. Responsibilities and duties may change when circumstances dictate (e.g. emergencies, changes in workload, rush jobs or technical developments). Qualifications: Bachelor’s Degree preferred; equivalent work experience considered in lieu of degree Must be able to qualify as a Flight Attendant and maintain current qualifications 7+ years of relevant airline experience 3+ years of experience as a Flight Attendant 2+ years of experience as a supervisor or instructor in the aviation industry, preferably within Inflight Department 2 years of previous supervisory/management experience preferred Knowledge, Skills and Abilities: Thorough knowledge of Microsoft Office, Excel, and Word, as well as a thorough knowledge of CrewTrac, FTWeb, COMPLY365 and any other programs as required Ability to utilize all available technology to create, edit, and manage Inflight Quality Assurance Advanced knowledge of all applicable Federal Aviation Regulations and how they apply to daily operations Advanced knowledge of contractual obligations and how to apply them to numerous situations Advanced knowledge of company policies and procedures as well as the Inflight Performance Management Policy Mastery of all aspects of a Flight Attendant’s role and daily job duties High level of integrity, confidentiality, ethics and discretion Excellent oral and written communication skills Strong planning and organizational skills, capable of effectively coordinating multiple projects at the same time Excellent interpersonal skills Ability to provide effective leadership to the entire Flight Attendant group Ability to travel frequently Available for flexible daily scheduling to support [redacted]’ operation; shift work required, including weekends and holidays Ability to speak well in public and maintain a positive image for the Inflight Department and [redacted] as a whole Ability to sit, stand and move throughout office/airport/airplane for extended periods of time Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change. [redacted], Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including: recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. [redacted] is a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.