Purpose of Position The Manager of International Dispatch is responsible for continous coverage of International Dispatch department staffing, workload management, authorization of overtime and/or bonus days, internal and external communications, problem resolution, team member discipline, coaching/mentoring of team members and performance reviews. Additionally, the Manager will also be engaged in process improvement and will assist in the development and execution of strategic initiatives. Tasks and Responsibilities Adhere to departmental budget goals with respect to employee wellfare, purchasing approvals and overtime approvals. Create and maintain daily and monthly schedules to ensure proper staffing levels. Proactively identify potential pitfalls and risk factors. Make decisions and develop solutions that adhere to company core operating principles. Engage with numerous government agencies to ensure compliance with required reporting. Focuses on improving intradepartmental communication and coordination; proactively seeks and resolves possible operational issues by recognizing potential conflicts of daily operations be they ATC/traffic related, weather, geographical, risk management and reduction; faster, better informed dispatcher decision making; improved interdepartmental employee relations; enhanced FOC employee understanding of other departments policies and procedures; more economical and refined use of hardware and software by all departments; and impressive customer relations benefits and experience; fostering employee loyalty through coaching and mentoring. Document policies and processes; create, manage and align existing FOC operating procedures with those in dependent departments. Maintain and manage the FOC Standaed Operating Procedures manual and the International Dispatch Checklist, thus establishing a reference point for all FOC employees while promoting standardization. Utilize developmental leadership practices to ensure employees are properly trained on their day-to-day responsibilities. Coaching and mentoring of employees, goal creation, employee evaluation & performance management. Participate in the new hire process and develop initial / recurrent training program. Assist the Director, FOC and Vice President of Flight Operations on various projects as requested as assigned, with a focus on developing the future of the International Dispatch department while alighing with FOC and company goals. In absence of the Director, may assume Director responsibilities. Communicates and coordinates requests, issue resolutions, and proactively seeks and resolves potential International operational issues. Actively reviews case management documentation specific to International Dispatch. Reviews case management documentation. Effectively presents information and responds to questions from groups of managers, clients, and customers. Writes reports, business correspondence, and procedures manuals. Resolves most situations independently and involves Flight Center leadership as necessary. Never loses sight that the FOC dispatch provide a quality and regulatory service to Client Services and Charter. Effectively presents information and responds to questions from groups of managers, clients, customers and the general public. Writes reports, business correspondence, and procedures manuals. Resolves most situations independently and involves FOC leadership as necessary. On call duties are expected 24/7/365 Education Bachelor\\\'s in Aviation or Business Administration Certifications and Licenses FAA Flight Dispatcher License Years of Experience 6-8 years of experience Core Competencies Attitude Communication & Listening Skills Initiative Interest in Company & Position Knowledge of Specific Job Skills Related Education or Training Related Job Experience Knowledge, Skills, Abilities and Other (KSAOs) Minimum of 2 years supervisory / managerial experience preferred 6-8 years of Dispatch experience. Ideal candiate will have the majority of that Dispatch experience in International Operations Private aviation experience with a focus in the 91 / 135 enviroment General understanding of aircraft capabilities including aircraft specific performance limitations Thorough understanding and application of all FAA regulatory requirements Understanding of aviation operations including: crew requirements, seating capacity, baggage limitations, international operations, interdepartmental communications, understanding of EJM operations as a whole and basicdispatching Excellent verbal, written and communication skills Sound foundation in leadership skills Ability to shift priorities as required Working knowledge of Microsoft Office products Benefits Package: EJM offers a full complement of attractive benefits to our team members, including Medical, Dental and Vision insurance. Additional benefits include: • 401(k) Savings Plan. The company provides a 58% matching contribution of your pretax contributions, up to the first 20% of your contributions per pay within the IRS guideline limits • Company provided Short Term Disability • Flexible Spending Account (FSA) • Prescription Drug Benefit Plan • Two Weeks of Paid Time Off [redacted] is an equal opportunity employer To ensure a safe environment, we conduct pre-employment drug screening and background checks