Position responsibilities: Responsible for working directly with the Charter Managers to help identify, define, document and prioritize requirements of our charter business complexity. Leads and/or assists with project scoping and business process under the general direction of the Charter Manager. Acts as a point of contact for the business when the Charter Manager is out of the office to improve communication and accessibility of the department. Will mentor and coach junior employees. Required to review and provide feedback on specifications, requirements and process flow developed by junior employees. Expected to have significant applicable experience in process development companies may be required. Works under general supervision and direction on complex and diverse projects. Performs analysis of both strategic and tactical business and operational questions working independently with reliance on creative analytical curiosity. Analysis of data involves highly complex business and operational opportunities. Consultatively collaborates with business partners to analytically explore business and operational problems, develop sales, track and understand operational issues. Develops reports and create presentations for Executive leadership exploring business and operational opportunities and recommends solutions. Minimum Requirements 3-5 years sales/logistics/scheduling/customer service 3-5 years Management experience/ conflict resolution Additional Requirements: Must possess excellent communication skills, both verbal and written Must have strong time management skills including the ability to set changing priorities and the ability to multi-task Must be persistent with following through on any job-related function or task Ability to understand and master new concepts quickly Exceptional creative problem solving activities Detail oriented and proven ability to prioritize multiple objectives in a dynamic environment with constantly shifting priorities Initiative, drive and confidence to achieve results without explicit direction and detail instructions Experience with FOS Positive and professional attitude. Demonstrate passion, enthusiasm and drive for results Strong team leader with continuous improvement mindset Highly proficient with Microsoft Office Suite Ability to manage and support a team who works 24x7x365 BENEFITS: PTO Medical insurance 100% Employer paid premium for Employee on select medical plan Dental Insurance Life and Accidental Death & Dismemberment insurance 100% Employer paid premium for Employee\'s for 50K and the option to add additional life and AD&D up to $500K or five times your basic annual earnings 401 (K) Retirement Savings Plan DISCLAIMER: The requirements and specifications listed above are intended to describe the general function and level of personnel assigned to this classification. It is not intended to limit any additional responsibilities, duties and/or skills that may be required of the candidate