Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
The Airport Operations department keeps operations at our airports running efficiently through planning, organization and supervision
Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
Lead all aspects of and support the performance of a team, zone or cell
Set expectations with front-line co-workers and gain their dedication to act in accordance with Company guidelines and union agreements
Engage front-line co-workers to deliver excellent customer service and a timely quality product – for example, participate in briefings, and develop team communications
Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work
Conduct trend analyses, review turn compliance index statistics and take actions to address items not on track – lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
Develop and implement standard work and continuous improvement processes
Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product
Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products
Provide technical mentorship and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
Identify, address and issue appropriate and timely corrective action in accordance with working together guidelines
Conduct “routine” investigations, as appropriate, into performance, safety (damages and injuries) complaints and other work issues
Participate in peer, safety and accident review boards
Confront and address inappropriate behavior and performance issues with specific feedback
Complete all mandated regulatory and Company required documentation of activities
Document performance issues into case management system
Attend division/unit/group meetings
Participate on collateral projects
Required
Experience leading and influencing a team and customer service experience
Strong written and oral communication skills
Conflict resolution and decision making, with the ability to lead
Experience collaborating and working alongside Union personnel
Proficient in IT systems and common software appropriate to work group
Eye For Business/Continuous Improvement
Customer Focus
Teamwork
Safety orientation
Planning/multi-tasking
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an integral function of the position
What will help you propel from the pack (Preferred Qualifications):
BA/BS Degree
Airport Operations experience
What we provide
Competitive benefits
Discounted travel
Career advancement opportunities
The base pay range for this role is $68,374.00 to $92,853.00.