Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Responsibilities ***[redacted] will consider your interest for the Supervisor Flight Attendants position only if you are currently a resident of the state of Florida*** Provides legendary Hospitality to both Internal and External Customers. Responsible for evaluating and documenting Flight Attendant job performance, enforcement of work rules and Company policy and ensure professional standards are met with Flight Attendants. Acts as the main point of contact for Flight Attendants with providing support and answering questions directly related to their role. RESPONSIBILITIES: Responsible for coaching and counseling behavior, performance and appearance issues with Flight Attendants Reviews Flight Attendant overall attendance and documents appropriate files Conducts unannounced assessments (some require late night travel), gate checks, and visits to liaison with Leaders and Employees in assigned Southwest served cities (outstations) Must qualify and maintain all active requirements of a Southwest Flight Attendant Attend all required Leadership annual training (i.e. Recurrent Training, Drug and Alcohol training and any other training set by the Company or Leader) Ensures Flight Attendant recognition and awards programs are in place and follow up occurs with anniversaries, external commendation letters, LUV reports, Kicktails, On the Spot and all other special recognition awards Assist leaders with various Base, Local and Company committees and events and committees. Responsible in assisting with sensitive and confidential material (i.e. Fact Finding investigations and/or note taking for Flight Attendant discipline meetings) Must be able to meet any physical ability requirements listed on this description May perform other job duties as directed by Employee\'s Leaders KNOWLEDGE, SKILLS AND ABILITIES: Must have schedule flexibility, including working or flying in the evening, weekends, holidays. Occasional overnight trips for meetings are required Must maintain working knowledge of Flight Attendant Manual (FAM), work rules and expectations, and Collective Bargaining Agreement (CBA) Must be decisive, show attention to detail and meet deadlines Must be aware of hazardous situations and be able to provide a leadership role in an emergency event Must be able to work well as a Team Must be able to communicate effectively with Internal and External Customers face to face and through written communication Able to conduct crucial conversations Must possess strong organization skills Must be able to read documents, follow instructions, learn and understand Company procedures, rules and regulations Must have the ability to comprehend and keep abreast of information pertinent to the job such as new procedures or rules Qualifications EDUCATION: Required: High School Diploma or GED EXPERIENCE: Required: 2 years of experience directly or indirectly leading Teams or individuals Required: 3 years of experience reading and interpreting language within Collective Bargaining Agreements or Contracts Preferred: 1 year of Flight Attendant experience Preferred: Experience in the airline industry LICENSING/CERTIFICATION: DOT Position Must be able to successfully complete the [redacted] Flight Attendant Initial training program within three months of hire (dependent on SWAU availability of classes) Must possess a valid, unexpired passport PHYSICAL ABILITIES: Weight must be of such proportion to height that a neat appearance is maintained and physical ability to perform all job functions is not hindered The ability to, while facing forward, walk and fit comfortably down the aircraft aisle, fit quickly through the overwing window exit, and to fit into a jumpseat harness without modification, including closure without a seatbelt extension Must be able to life items up to 50 pounds from floor to shoulder level is required. Also requires the ability to life carryon items from floor to above shoulder level with assistance OTHER QUALIFICATIONS: Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Must be fully vaccinated against COVID-19 by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19 Please print/save the job description because it won’t be available after you apply [redacted] is an Equal Opportunity Employer Apply Now! Refer a Friend Interested in this career opportunity?